Aon Reed Stenhouse Inc.

I found the customer service people on the phone to mostly be helpful and generally when I called the wait times were not very long. However, the rates I were receiving for years I found out where very high through Aviva, especially for home insurance which was more than double the new rates I found.
8 years ago (16-01-2018)

Their customer service is a joke. It took half a year and multiple calls before they removed a vehicle that i sold from my policy. They over charged me for half a year - still waiting on my refund! Whenever I call it's long wait times on the phone to talk to someone. I've then been disconnected in a transfer to then wait another half hour to talk to someone. When I finally was getting my policy changed her computer "froze". She had me email her so she could continue the process after her computer was back and she never replied and contacted me. They are a joke. I've moved to TD insurance and recommend you check them out instead.
8 years ago (25-08-2017)

I was surprised to see the negative reviews, so I have to share our experience. We have been customers for at least 17 years and have no complaints at all. We have multiple vehicles, our house, and some specialty items insured through Aon (including the transition from one house to another we were renovating). We've only had one collision claim (~2.5 years ago), and it was handled efficiently and fairly. Any time I have called to make policy changes or ask questions, the agents have been professional and patient. I had checked rates before we switched to Aon, and they were far less than our professional organization group insurance at that time. I have also checked online rates a couple of times, and our rates with Aon were still less or the same. I have been quite happy with Aon, and we have no reason to consider moving to another company.
8 years ago (15-04-2017)

Customer service is horrendous. I've spoke with a couple of them and they sounds misserable and just give attitude. Would highly recommend another broker.
8 years ago (31-10-2017)

Very poor customer service here. The call reps I've dealt with have been less than knowledgeable, curt and even rude. After years of being a customer, I've dropped this agency and I now deal with Access Insurance Group. Best move I've made in ages. They are awesome! I do Not recommend Aon to anyone!
9 years ago (05-10-2016)