Aviva Insurance

Just breathtakingly awful. I basically hit a snowbank. Should be a super-simple open-and-shut repair claim, if I could have not gone through insurance I would have. But no, I had to, and it has so far been nearly 3 weeks with absolutely nothing happening. And somehow they "lost" my rental car coverage that WAS ON my account. It's not there anymore. How amazing. So I've been WALKING for 3 weeks, and they can't get anything to happen. They are absolutely not worth it. I've had other insurance companies in the past where I had a claim. Simple, in-and-out, open and shut, done in a day or so. This is three weeks, still not resolved. Unbelievable. The people just don't care at all.
7 years ago (20-02-2018)

If I could give a negative rating I would. Worst company to ever deal with! Change my address and my insurance goes up $200 without anyone ever telling me. Call their customer service and they had nothing to tell me. I have to wait a day in order to have a manager speak with me! I have a clean driving record! There is no reason for my insurance to go up to $400! I will never deal with them or PC insurance again!
7 years ago (28-02-2018)

It was very difficult to find the right person to talk to. I had to phone several times for about a week, not happy about that part. But the manager that spoke to me today ( Melissa ochoa) was a very experienced, highly professional and a very understanding person. She put so much effort to resolve the issue I have had. She was able to fix the problem in an efficient manner to my satisfaction. I personally would like to Thank Melissa Ochoa for taking her time to make my day . Thanks for caring .
7 years ago (07-03-2018)

I have been with Aviva since I was 16 years old- 13 years in, I get rear ended by someone who was texting. The rep @ Aviva that I talked to the night of the accident was most helpful in starting the claim- which is why I give them 2 stars instead of 1. However, that's when customer service stopped. I have my home, 2 vehicles and jewelry all insured with this company and they can't even bother to return a phone call. My premiums are extremely high- and I don't mind paying because I have been told if something happens, they will take care of everything. Ha! If you have nothing better to do than to call them to do THEIR JOB and wait on hold for 30 minutes each time, then this is the insurance company for you! Never had to use my insurance until now- and after this experience I will be taking my insurance needs elsewhere. I highly suggest that Aviva actually reads these reviews so they can drastically improve on the abomination they call customer service. What a joke.
7 years ago (09-02-2018)

Completely amazing!!! I got in a accident at 7 am, within half an hour a claim had been made and by noon I was picking up my rental car!! The next day a tow truck came and took my car to the body shop with no cost to me. I was kept updated throughout the entire process and even days later they were ensuring that I was mentally and physically alright. They made a horrible day a million times easier. Jeff Mills was the main person I worked with and was absolutely amazing!! My friends and family who were there throughout the process are now looking into switching to Aviva due to how simple they made everything for me.
8 years ago (26-10-2017)