Winners & HomeSense

Two stores in one, what a great idea. From clothing to cook ware and everything in between. Great deals on brand name products. There is lots of parking outside and easy access to the store. You have to check out the store often as there is stuff rotating through the store all the time. Prices are reasonable for the high quality of the offerings.

One of my favourite stores. Always a pleasant experience. Great selection, staff is friendly and kind. The line ups can get busy especially near the holidays. But the line up usually moves pretty fast, almost too fast, I like to shop in the queue line.

I’m disappointed with the customer service here. I just gave them a call & was simply asking about an item check on the floor, gave proper details & it’s a specific big item so it would not be hard to look for. I understand it may not be within the policy even though I had just called another location prior & they had done a floor check with no problem but having an attitude while you’re being paid for customer service is another thing, I’m highly dissatisfied with the the attitude I was met with & then the managers behaviour to top it off. I’ll be avoiding this location all together for this simple reason, especially being that I work in customer service & understand the importance of keeping a good attitude no matter the circumstance. I called around 12:15pm on Sunday, February 22nd.

I usually enjoy shopping at this Winners location and the store itself is well organized, but during my recent visit I was uncomfortable with how one of the supervisors Ajay spoke to and treated the female cashiers. The interactions came across as dismissive and unnecessarily harsh, especially in front of customers.nnRetail work is already stressful, and respectful treatment from supervisors makes a big difference. I hope management takes this feedback seriously and ensures all staff are treated professionally and respectfully. The cashiers themselves were polite and doing their jobs well.

I had a very disappointing and uncomfortable experience at this Winners location during a return. The supervisor named Parveen refused to process my return without providing a clear or respectful explanation.nnWhat made the situation worse was that she started speaking in her own language with the cashier while I was standing there, which made me feel excluded, awkward, and disrespected as a customer. This behavior was unprofessional and inappropriate in a retail environment.nnI understand that stores have return policies, but customers deserve to be treated with respect and communicated with clearly in a language everyone present can understand.nnThis experience left a very negative impression, and I hope management takes this feedback seriously and provides better training to supervisors on customer service and professionalism.