Tim Hortons

Would love to not have something that isn’t even in my drink on my lid. Please use clean lids for our drinks. Also always either mess up my orders or don’t take the time to do my order proper. I don’t even order complicated things I either order drinks as is or a bagel with butter not that hard.

Unprofessional, unqualified, abhorrent service, and a hair inside our drink.nnWe ordered 2 ice Capps and a coffee for our thoughtful driver going a far distance. The drive thru and indoors was not busy at all. They gave us two iced COFFEES. We told the drive thru clerk they gave us the wrong item, clerk accuses us of saying the wrong item “ no you said iced coffee.” We tell her we said ice Capp, they tell us we must pay for both the iced coffee and the iced capp. 4 employees are involved now standing at this one little window, none speaking English with each other in a Canadian establishment, singling out the one non hindi speaker among them. They hand us our two iced Capps finally with a HAIR inside the cup as pictured below. Finally they tell us they will refund and we must pay for the Iced capp which we have no problem with. After several employees failing to administer the refund and correct charge, the only takeaway was an absolute disgrace of how service has fallen in the Tim Hortons business establishment. Failure to screen, train and assimilate poorly skilled labour.

Went there yesterday for lunch, ordered 2 buffalo wraps and these wraps supposed to be without bacon. I saw a crew member putting bacon in them. When they handover I told the girl that it’s with bacon and I can have bacon at all due to religious beliefs. Firstly she denied then later when she asked the boy who makes the wraps he admits. Then no apology by ANYBODY. Even they did let me know like what they are doing.. is there wait on wraps or making new..NOTHING AT all.nWhat happened next was shocking, they unwrap the food and took the bacon and wrap them again like new. I was watching everything along with some others customers. The girl whom I informed about bacon she saw me, she went to the boy who did all this and said in Punjabi I can understand this language too language “she is watching you put them on side and make new ones”.nnWhat if no one watching them ? They gonna serve those wraps to me as it is.nThey did not trash them , just kept on the side. Maybe being served to someone else.nNo professional, no polite staff. I think at this location nobody knows that there’s something called apology word exists. Be careful if anybody going to this location.

I come here all the time for a coffee after work. The staff is nice, always greets with a smile. They get food out in a timely manner.

Tim hortons is an awesome place to go for Coffee food snacks, donuts atmosphere is good. The employees are amazing, but reasons why you don't put your coffee cup in the microwave. As you can see, there is a burn mark on my cup. And no I did not have my lid on it. I just put it on after. I took it out of the microwave.