Tim Hortons

Nice Tim Hortons restaurant. My visit here was brief as I only bought an Iced Cappuccino and left. The restaurant looked clean and the service was fast and friendly. Easy access and open for all. Standard Tim’s so that when you enter you will feel familiar with the products and store.

Consistently reliable for a quick coffee and bite. The service here is usually fast even when the drive-thru is busy, and the staff keep things running smoothly. Coffee is fresh, and the baked goods and sandwiches are always stocked. Great for a grab-and-go stop or a quick sit-down when you’re on the move.

I live on the south side, and even though there are Tim Hortons closer to me, I always went out of my way to stop at this location because it was on my route to work. Used to be worth it — the coffee was always spot on and the bagels were great.nnBut lately, things have gone completely downhill. Over the last 2-3 visits, the coffee and bagels have been consistently bad. They keep messing up simple orders — I ask for a double-double and end up with black coffee, or the cream and sugar are way off. The bagels are either barely toasted or totally burnt. And the cream cheese? They barely put any on — like just a smear.nnSomething’s definitely changed — maybe new staff or different management, I don’t know. But the quality is not what it used to be. Prices keep going up and the quality keeps getting worse. I’m honestly done with this location now. Really disappointed.

Popped in this morning and used the kiosks since the line was massive. There’s no option on the kiosk or the app to add cream cheese to a sausage bagel. In the past, I’ve been able to buy a tub for about $3.49, but the first time I ordered it, they gave me a giant tub. I asked if it was possible to just get a condiment-sized tub for future orders, and a manager told me to just ask when I pick up and they’d give me enough for my sandwich for free. I’ve done that plenty of times at other locations, and maybe that’s technically “not allowed,” but that’s on them, not me. I get it, I used to work in retail management for Tim Hortons, actually, so I know staff don’t make the rules. That part isn’t the issue.nWhat was frustrating was the customer service. I understand the store was busy and staff were stressed, but being short and snippy with customers isn’t excused just because it’s busy. If you can’t handle working in a fast-paced environment while still giving decent customer service, then maybe a busy retail chain isn’t the right fit. We were made to feel like an inconvenience just for asking for basic things, like cup sleeves. You’re handing out paper-thin cups filled with boiling water, and if you can’t be bothered to put a sleeve on, at least leave them out so customers can grab one themselves. Honestly, do that with everything else too, since it feels like you just want to toss the food down and walk away without even greeting the customer or asking if they need anything else.nI ended up paying $1.05 for a tub of cream cheese at the till. Again, the staff at the till looked like they’d rather be anywhere else, and the service was minimal at best. I probably would’ve just ignored all that and moved on, but when I got home and opened the cream cheese, I noticed mould or fluff, whatever it was. Either way, contamination. That immediately put me off eating anything because if you’re missing something like that, what else is being overlooked?nLike I said, I’ve worked at a Tim Hortons, I know how it gets when it’s busy and I know the things people do that they shouldn’t and the things they don’t do that they should.

I have never felt so disrespected at a restaurant in my life. This kind of behavior is completely unacceptable, especially from a employee working there NAME-DENIAL and brand as big as Tim Hortons. Management should take immediate action because no customer deserves to be treated this way. I will not be returning to this location, and I will be warning others to stay away.

Directions to Tim Hortons with public transportation

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