Tim Hortons

Nice Tim Hortons restaurant. My visit here was brief as I only bought an Iced Cappuccino and left. The restaurant looked clean and the service was fast and friendly. Easy access and open for all. Standard Tim’s so that when you enter you will feel familiar with the products and store.

Absolutely terrible food. I order a bagel and herb garlic cream cheese and the cheese is so skimpy that I can't even taste it let alone see it. What little is put on the bagel is less than one tablespoon. Tim's has become cheap, but this location is the worst in the city. The first time this happened I figured it was just an error but I see now that cheapening out on the product is now standard practice.

Navigating the Tim Hortons Experience: A Mixed ReviewnnTim Hortons, a beloved Canadian coffee chain, often receives praise for its friendly service and community atmosphere. However, it's not uncommon for customers to experience a dichotomy in satisfaction levels when it comes to service quality versus waiting times.nnOn one hand, many patrons commend the staff for their courteous and attentive service, which is reflected in numerous five-star reviews. Customers appreciate the warm greetings, the personal touches, and the effort that goes into ensuring a pleasant visit. This level of service is what keeps many returning, despite the competition.nnConversely, the waiting time seems to be a recurring issue for a significant number of customers. It's not unusual to find reviews where the service is rated highly, but the overall experience is marred by the long queues. This is especially frustrating during peak hours or at high-traffic locations, where the wait can extend considerably, leading to a three-star rating in this aspect.nnThe contrast between the excellent service and the less-than-ideal wait times presents a challenge for Tim Hortons. It's a balancing act between maintaining the quality of service and managing the flow of customers efficiently. Some locations have managed this balance better than others, as evidenced by reviews that don't mention long waiting times.nnFor Tim Hortons, addressing the issue of queue times could involve a variety of strategies, such as optimizing staff schedules, streamlining order processes, or even incorporating more advanced ordering technologies. The goal would be to enhance the overall customer experience, ensuring that the high standards of service are matched by equally efficient visit durations.nnIn conclusion, while Tim Hortons shines in customer service, there is room for improvement in reducing wait times. By tackling this challenge, Tim Hortons can ensure that the customer experience is consistently excellent across all aspects, solidifying its place as a favorite coffee destination for Canadians and visitors alike.

Hardly ever leave 1 star reviews. Really disappointed in the service at this location.nnOrdered a bagel & 2 hash browns. Bagel had almost no cream cheese on it & a hash brown was missing. Didn’t notice until we got home.nnDrove back & let them know there were mistakes. We were polite & there was not a single apology on their end. They remade the bagel & hash brown. I said thank you twice & they didn’t respond.nnStandard customer service to apologize for mistakes & at the very least, the common courtesy to have manners with customers.

Went to get a coffee and a hot chocolate at 10:39pm. Store is listed open until 11pm. The drive-thru was closed. The doors were locked. The staff were inside closing up/wiping down...nnMy dude, I don't blame people for trying to go home right at 11pm, but if you tell Google that you are open until 11pm, at least let me get the basic Tim Hortons stuff until 10:55! Isn't this a corporate thing as a chain multinational? Be open during opening hours? It's not that something happened-- the staff were cleaning up. No signs on the doors to indicate any reason for closure.nnSorry to be all Karen, but... coffee! Some of us have addictions!

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