The Source

Great service attitude but do not fufill on promises.
7 years ago (05-04-2018)

Experienced incompetence first hand at this location. I now feel like the incompetent one for not reading the reviews here prior to ordering. I ordered something online, and had it shipped to this store. A few days later I received an "order ready to pickup" email and went to the store after work. The associate I spoke with searched in the back for my order and could not find it. He asked if I received an email, which I showed him, and then seemed lost at what to do next. The other associate in the store then chimed in and provided me an excuse that ship to store orders regularly come in the following day, and that I should check back tomorrow. I left in disgust at the time unnecessarily wasted. A later call to customer care revealed that the order was in the store after all, and they had just chosen to invent a systemic issue with the email notifications rather than spend any additional time searching for it. In actuality it makes sense that this scenario plays out regularly at this location (at their own admission) because the employees there must be routinely demonstrating their inability to manage online orders that, according to customer care, must be physically scanned at the store upon delivery in order to generate a ready for pickup email.
8 years ago (08-05-2017)

Although polite, I had called this location for a simple request - to email a receipt in which I was told would be emailed in the first place that was never received. I was given a run around and finally told that I would have to call Customer Care in order to get this receipt. After 45 minutes of waiting and talking to customer care rep, I was told that the store WAS able to email the receipt. I called back and the sales associate says "oh yeah there is a way I can email it to you" and said he would email it immediately. After an hour, nothing has happened. This is my only experience at the source and it is unfortunate that it was not a pleasant one. I do not recommend this location.
9 years ago (23-08-2016)

this is one of the worst customer service ever. i've been waiting for over 3 months for a gift card when they only gave me a 100 dollars when i should of gotten 200 dollars.. And now they kkeep telling me it will be here in a week now they are saying the boss has it and now they are saying they cant find it why cantt they just give me one at the store.iv never seen this bullshit in my life come on get new workers.
8 years ago (13-04-2017)

Terrible customer service. Any "sale" that is actually good they only carry a small amount of merchandise. Go somewhere else!
9 years ago (15-12-2016)