Starbucks

We have been regular customers at the Kerrisdale location for over 8+ years. It is still perplexing on how a majority of the staff still do not know our drinks. The customer service has taken a deep dive downwards since the departure of Graham. There are still a few staff members Shari, John and Ryan who are the glue but the current management needs to pay much closer attention to the details or they will he at risk if losing loyal customers.

A spacious one.nInterior is nice.nLots of seating arrangements.nBaristas are very helpful.nThere’s street parking 1$/hour available outside.nPretty good one to do some work or study.nThe surrounding neighborhood has lots of small eateries as well.

I wanted to love this location but it wasn't meant to be. Firstly, this store needs an updated look. Oddly enough the ceiling tiles are warped and some of them are lifted on the corners which makes for an overall strange aesthetic. Much of the furnishings are worn such as the edges of tables, the table legs, wooden trim around the fireplace, the leather chairs and sofa all look dated. Outside the grounds are littered with cigarette butts despite having no smoking signs on each table. Seems people don't care, so don't be surprised if you get exposure to smoke while outside. I had retreat to my car as it happened to me. On the bright side they offer plenty of seating, washrooms, handicap accessibility in a large space. Also a friendly staff which made a good beverage.

Today I took the usual “Ice Sugar Cookie Oat latte” it was always moderately sweet and simply incredible, but this time I stood in a long line to drink my favorite coffee, asked to make less ice, for which they gave me my order and when I tasted it I didn’t like it, not just didn’t like it but I threw it away. Why? The espresso was as if it had been poured twice, besides, it felt like there was more water than milk, it wasn’t sweet at all and didn’t look like usual. This is my favorite drink the last 10 times I’ve only had it and only at this location, but now I’ll think about whether I need to come to you again.nnThis happened about 20 minutes ago, I understand you have a lot of people but please do your job well.nnLocation: 2193 W 41st Ave, Vancouver, BC V6M 3Y3

I went there planning to buy a caramel macchiato and settle in with my notebook to get some work done. The line was long, so I decided to use the washroom first. When I asked the attendant for access, she told me it was only for customers. I explained that I am a customer—I just needed to use the washroom before ordering—but she insisted I had to buy something first.nnHonestly, that kind of treatment left a bad impression. I recommend trying somewhere more welcoming, like Tim Hortons or Waves Coffee—feels more Canadian.

Directions to Starbucks with public transportation

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