Simply Computing

Exceptional service! Had taken my laptop taken in due to spill and the staff took care of me right away. Diagnostics and repair was very fast. Fair prices! I understand that repair part prices are reflected on apple prices. Overall, amazing service and amazing staff. Very attentive and patient. Recommend!
7 years ago (09-03-2018)

I took my MacBook pro for repair and was greeted by a courteous and professional technician. I did not have to wait in line and was in and out within 10 minutes. I was assured my laptop would be fixed within 3 days, and they kept their word by delivering on time. I ended up needing a new hard drive and was contacted by a specialist requesting confirmation to proceed. Once again the specialist on the phone was courteous and professional. He answered all questions I had concisely and politely. Upon picking my laptop up I noticed they replaced the missing "feet" underneathe without request. This little detail made all the difference to me as a customer. Great work simply computing!
7 years ago (18-01-2018)

The home button on my 8+ was broken, I brought it to Simply Computing. I was told it would take about a week and that they’d call me when it was returned to them. When my phone came back to them, less than a week after I dropped it off, they failed to notify me. They didn’t call me on either of the numbers I provided, they didn’t email me, text me, nothing. I was starting to get concerned, so after 16 days I called them. When I called, they couldn’t find my phone, they couldn’t find me by name or phone number, and the man I spoke with told me that I must have the wrong place, asking if I was sure I dropped it off at their location. When they finally found me in their system, they told me they had my phone and I asked when they got it back, I was told they’d had it back for two weeks! I asked why I had not received a phone call or email, the guy told me “I can’t answer that question.” I reiterated my question and he responded “I don’t know the answer to that question.” At no point was there any apology for the lack of contact and timeliness. When I went to the store to pick up my phone, the man who was helping me was irritated that I hadn’t backed up my phone. I explained that I only intended to send a couple of photos to myself, there was nothing to back up. I let him know that I had called while I was out running errands and I wasn’t aware that they even had my phone until a few minutes prior. There was no apology and no patience or kindness extended. I was extremely disappointed with the service.
7 years ago (04-02-2018)

I have been going to Simply since they were over on Quadra St. I have found them to be totally trustworthy and more than willing to help with any issues I have had with my Apple products. I have purchased 3 computers to date and will buy my next one from them as well.
7 years ago (27-02-2018)

Great selection of used macs. Bought a used iMac. There was a small issue that they very quickly solved! I really appreciate the initiative and great communication from their Facebook messaging.
7 years ago (06-02-2018)