DTI Computers Inc.

What a terrible experience. My husband's laptop had a single broken hinge which made the screen a little shaky when typing. He took it to DTI to get it fixed and they quoted him a $300 price, since they said they would order the part directly from Asus and told him it would take about 10 days to fix. My husband needs his computer for work so he agreed. TWO MONTHS LATER. My husband has called them repeatedly and asked what is taking so long and they've given him a variety of excuses. He has asked to be kept up to date after each call and the people at the shop agreed and then just... didn't do that at all. Finally they get the part, which he finds out after HE CALLS THEM, and they tell him it's pink (the computer is silver and this piece would substitute the whole back of the screen). Their explanation? Well the photos on EBAY were blurry, so they didn't realize it was pink when they bought it. Wait, wasn't the 300 dollar price for a simple repair supposed to be because they were ordering the part directly from Asus? Interesting. They then attempt to convince my husband to take the pink piece that he didn't want or order, and pay 300 dollars for it. He declines and says he will just pick up the laptop and send it directly to Asus to be repaired, for some reason he didn't have a lot of faith in this company anymore. He goes to pick it up and they hand it over and neglect to tell him that, oh yeah, they took the entire piece of the laptop that holds the screen onto the body apart. Now, what started as a broken hinge and a mildly shaky screen is essentially useless until he pays to get it fixed. And because the laptop is now MORE BROKEN THAN IT WAS BEFORE HE TOOK IT TO DTI it will be more expensive to pay someone else to fix. So, in summary, DTI tried to cheat us on equipment costs, kept the computer roughly 6 times longer than they said they would, lied and misinformed every time WE had to call them, broke it more, and didn't even bother to tell my husband when he picked it up. I would not advise going to DTI.
8 years ago (23-05-2017)

These guys were awesome, good at diagnosing, orders came in when they said they would, prompt service both times I went and explained what was happening during my laptop repair
8 years ago (30-05-2017)

Went in to buy screws, was threatened by a homeless man who vowed to wreck the entire store. Unbelievable.
8 years ago (29-09-2017)

Excellent product knowledge and good, timely service
8 years ago (05-01-2018)

AWESOME!! Laptop had a VERY cracked screen where the display didn't even work. Looked around all over Victoria for a shop that would fix it affordably and was shocked at the really good price compared to the 10+ stores I checked. Great service too, it was fixed in only a day! They are really friendly and I would go there for any other computer troubles I might have.
9 years ago (04-08-2016)