Scotiabank

This is the worst branch of Scotia Bank I have dealt with. The staff is completely incapable of assisting any individual. Here’s why: Six months ago, I requested a duplicate card. The teller assured me I would receive it within 10 business days. Six months later, I still haven't received it.nnThroughout this period, I proactively called and visited the branch multiple times, yet no resolution was provided. Four months in, I booked an appointment and was told my card had been deactivated, requiring a new credit application. I didn't proceed as I was unclear about the process.nnFast forward to today, I requested a credit product again. The Financial Advisor FA assured me it would take 2-3 business days, and they would call me back for electronic consent. After waiting two weeks without any response, I sought an update. I discovered the branch had changed its opening time, delaying my visit by 30 minutes, which is unacceptable for a working professional like me.nnOn my next visit, another advisor FP informed me that the FA had not processed my application correctly and that I needed to wait for the FA to return. Despite reaching out via email for updates, I received no response as the FA was out of the office for an entire week. When I finally met with the FA, I was told my application was never processed and that a second check was necessary.nnReluctantly, I completed the second check and consented to the application. Now, six weeks later, nothing has happened. During week five, I filed a complaint through the contact center, hoping the branch manager or customer service manager would address the issue. I also scheduled a telephonic appointment with the FA, but no call was received.nnThis entire experience has shown me that Scotia Bank is incapable of handling a simple request, with no accountability or proper management. The service at this branch is abysmal, and the staff, including the branch manager, are not performing their duties effectively. This is incredibly frustrating and disappointing.

The teller amanpreet in this branch is very kind and helpful my foot. You should really learn how to speak to customers. Been a scotia customer since 6 years and i come to this branch sometimes mostly ti withdraw or deposit. Never ever had a bad or negative experience with any teller at any bank but this girl oh my god is literallynunbelievably rude.

The experience was extremely horrible. They told me to wait for 15-20 minutes but they took approximately an hour to get my work done which could only have taken 10 minutes.

This location doesn’t even deserve one star, like they have been closed for quite sometime now and everyday they keep putting sign that they will be open tomorrow like even on google they showed they are open but then you go there and they are closed. We even called in the morning to their head office and they said like yea we will be open as this is closest branch to us but when we went there the lady told us we are closed we will open tomorrow same thing. Also the lady was super rude for no reason, never visit this location ever worst customer service go somewhere else.

I’m customer with scotia from more than 6years, never had any problem with services so far. Came across this location one of staff member FARHAAN made me change my bank with scotia. He’s so unprofessional and waste your time. Had to see him for bank services, he booked my appointment on call and when I arrived there it wasn’t in system . Waited there more than 30 minutes and then some else helped us. I Would never recommend this branch.

Directions to Scotiabank with public transportation

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