Rona

Good help from the floor staff. Lumber yard folks also very helpful. Paint department has good selection of supplies. There are some very nice people working here and I have found it to be consistent in all departments. Dog - friendly! ‍

Got the worst experience in years at that store today. Wanted to return some lumber they don't stock and news to me - it was refused. So I asked for the return policy and store manager contact. Got pretty rude response from Rob they not going to print it for me? They should have a printout available for customers. Comments followed - they don't care if I had to drive to another store, its my problem, etc. Did not even bother to offer store credit, which I would happily use it right there btw. On top of everything this Rob calls me a jerk in font of other employees and customers and tell me he could give me refund at his discretion but he won't. Interesting how the return policy could be applied from person to person based on what, a personal preference? So much money spent there before. Not anymore. Will make extra effort to buy from another store from now on.

This store sells items that apparently two of their managers wouldn't buy. I came in here for a family member who bought a box a fasteners and said there were a number missing from the apparently previously opened and taped up box. They couldn't care less. Two managers I spoke to said verbatim "I wouldn't have bought that box." Why are they selling them then? I had planned to buy another box and was only sort of mentioning it to see what they would do or say about this blunder on their part but given their pathetic response I instead just walked out and then was spoken to in a very rude fashion by one of their supposed "managers." The other one put the onus on me and said "why didn't you call?" Or why didn't I get back into my car and drive back rather than just use the box and come back next time when more were needed, which is what I did. It's not that big of a deal; a handful of screws missing, and I did call.. what do you think my being there in person inquiring about it the day after purchase is? Poor and nonsensical business practices as well as rude "management" willing to make an issue out of something so petty. They should not be selling opened box items and putting the onus on the customer if something is wrong with them.

I have supported Rona in Mission for many years but the ridiculously poor customer service we received today caused them to lose my business. I purchased an "AMES" True Temper wheelbarrow from them in 2021. Just over a year later, last Fall, the wooden arm snapped off. We called Rona to try and get some details to connect with Ames but the Rona representative on the phone after talking to his manager helpfully said we should "just go on the internet and look it up ourselves". Wow, really going the extra mile there Rona. No feedback, no suggestion to bring it in, no offer to talk to their distributor and get an replacement arm...nada. This AFTER we said that Ames is really different to find customer service for. Rona did a stealth "pass the buck and not my problem" manoeuvre, which I don't appreciate. Do better Rona...

Maybe 2or3 friendly helpful staff. Which is sad when there much more staff than that working there. Normally, zero greetings, zero may I help yous. Out of stock on many items. Lumber yards a mess. Piles of Busted drywall as the selection to pick thru. Unorganized overall. Zero clue of pricing for anything outside. Stepping or tripoing over cut bands and strapping. Out of stock of drywall the website says there's over 80 of. Unorganized, expensive, lacking selection. A high % of the lumber in stock is crooked. Basically a good spot for needing a small item or 2 in a pinch. Terrible place to stock up or heaven forbid, try to save a few bucks. The fuel $ spent to get to the Abbotsford Home Depot is for sure the way I'll be going from now on. This Rona has slowly gone downhill year after year. The Maple Ridge Rona is a total 180° different store. Perhaps they should chat with each other on how a store should look and functional.

Save yourself some time and money Just go to Home Depot In Abbotsford. This place can’t even price their lumber!! Absolute joke of a lumber yard. This store has serious management problems what a joke of a store!!

I only come here for the Sthil mixed moto fuel. Everything else is just basic home building supplies. Parking lot is a disaster when the store is busy so expect your vehicle to obtain some dents and dings from people who can’t park between the lines

They fired their only good employee that would ask customers if they needed a hand finding something. Sam has always been my go to girl and the only reason I chose rona over other stores in the area. But now that she's gone I see no reason to spend my money there.

I’ve had great customer experience here, until today. Simple issue at the till resulted in the till being shut down. The cashier moved tills but did communicate that to the whole line. This resulted in the back of the line being brought to the front on the other till and everyone in front to the back including me. When confronted the cashier simply shrugged her shoulders. When i called the manager to discuss, he simply said sorry you had to wait in line and hung up the phone. So no customer service here, and no accountability from the top down. Don’t spend your money here.

They would not price match much lower price at HomeDepot as advertised on their website. They were very rude when I left to shop elsewhere, I’ll never be back again even though I live not far.