RBC Royal Bank

I've been there today and I had the worst experience at RBC with one of the staff named Nicolas. He doesn't know how to deal with people nicely. I was asking him to close my bank account after 5 years being with RBC. The manager came to me and he was a respectful person. Finally he solve my problem. If you see him working there try to avoid going to him cause there are definitely nicest staff there who can help better.
8 years ago (27-09-2017)

Monday 5:45 pm. Line of 7 people and only 1 working counter. Is that how you value your customers? Most important your recorded phone message goes on and on about your excellent customer service.
8 years ago (26-09-2017)

Service is very slow when compared to other financial institutes. RBC really needs to work on efficiency and customer service.
8 years ago (04-11-2017)

Had an extremely good experience here. The staff were all very polite and made sure to make me feel welcome. Setting up a new account was a pain free and simple process. They explained everything in as much detail as needed without wasting my time. As a new arrival to the country it was nice to have an overview of how the Canadian banking system works.
8 years ago (19-03-2017)

Great staff, personable and professional! The associate was so kind to show me how to use the atm to deposit my checks (now I can avoid waiting in line). She was patient with my questions and gave very clear, concise explanations. Five stars!
8 years ago (05-04-2017)