RBC Royal Bank

This is the worst branch ever! Never seen worse staff and customer service in any financial institution. My wife went to make a simple tax payment and was told to sign a handwrritten note that basically says 'rbc is not responsible if payment is made to the wrong account and liable for any resulting penalties'. If she didnt sign it then they will not make the payment and told her to go home and pay online herself. She spent half an hour arguing with the teller and then the manager as, neither of whom had good attitudes, to no avail. That is the most ridiculous thing I've encountered, that is how they treat their customers? It's not like the first time she has made a tax payment at a branch. Completely incompetent bunch of staff who have no clue how to do their jobs are also unwilling to take any sort of responsibility and should all be fired.
7 years ago (18-04-2018)

Opened an account last week and closed today because of the terrible customer experience that I went through in this branch and also on the phone with one of the agents. Ignorant and rude staff. Don't even bother..
7 years ago (15-01-2018)

This is the branch close to my home. It is a busy branch, just cross Markville Mall. The staff there are very friendly and proficient. Sometimes the lineup is long, but you can tell the tellers try their best. Staff there are also promoting the mobile banking.
7 years ago (09-11-2017)

There is always a long wait to get to do something! I avoid to go to this branch! worst customer service!
7 years ago (11-12-2017)

The service is bad.Slow. Change coin changed for an hour. One guy came and said if you rushed you can go to another bank. Sure. I will.
7 years ago (31-07-2017)