CIBC Branch & ATM

3 Staff for 1 Customer honestly did not expect this level of frustration from a major bank, but my recent experience with CIBC was beyond disappointing. nnFrom the moment I tried to get help, everything felt slow, confusing, and completely disorganized. Instead of clear instructions or proper customer support, I kept getting bounced from one person to another, each giving a different answer. It's extremely stressful when you go to a bank expecting professionalism, but end up dealing with miscommunication and delays at every step. ⏳nnWhat frustrated me the most was the lack of accountability. Whether it was appointments, follow-ups, or simple questions, nothing seemed to get resolved properly. I kept waiting for updates, but no one bothered to call back. I had to chase them for every single piece of information, which made the whole situation feel like a complete waste of time. nnAt one point, I was left waiting so long just for basic service that I genuinely wondered if anyone was even paying attention. When you’re dealing with banking issues, time matters, clarity matters, and customer service definitely matters. Unfortunately, my experience with CIBC didn’t reflect any of those values. nnEven when staff finally responded, the process still felt rushed, unclear, and not customer-focused. As a long-time banking customer, I expected better communication, better transparency, and better respect for my time. Instead, I walked away irritated, confused, and completely dissatisfied with the service. nnOverall, my experience with CIBC was:n Slow and poorly coordinatedn Unclear communicationn Long waiting timesn No proper follow-upn Not the level of service a customer deservesnnI truly hope CIBC improves their customer service and communication because the current experience is extremely disappointing and stressful for customers. nn---nn Hashtags + Emojisnn#CIBCReview n#CustomerFrustration ⏳n#DoBetterCIBC n#NotSatisfied n#BankingStress n#TimeIsImportant n#PoorServiceExperience

Unacceptable service, Manager on duty no willing to come out of the office to speak with me of deal with any escalation that happens. The tell and manager has enough time to message on the computer for 10 minutes but still not willing to address my concerns in person. They willing to open an account on the busiest time on Saturday but giving me the hardest time, making me come back to the branch multiple times to close this account. I don't know if it is only this branch that has this problem but CIBC needs to do better. Train your staff, hire more customer service representatives. I do not need to provide photos because there are plenty of complaints on google reviews stating the same thing! Very upsetting, unprofessional service.

No one picks up the phone!!nnCalled during business hours multiple times. After the first ring, they hang up. Every. Time. Wth?nnDoes someone work there? Based on the other reviews, nobody is doing their job... so I'm not surprised...nn0 stars if I could.

I just had an appointment with the branch’s financial services representative, Mr. Lucus Lau. He was a very pleasant gentleman, helping me with my banking matters and patiently explaining all the details in plain language, and giving me valuable advice. I would like to take this opportunity to express my appreciation to him.

Visited for business TAX payment at 3:20pm Sep 29, 2025.nWaited more than 30 minutes, out of 4 2 widnows were open.n2 CSR dealing with their client more than 25 miniuts. One of them training on mobile app. is this their duty ? another were not efficient to answer client's query and asking other colleague. Unfortunately , he was also not trained properly.nOnly one old employee know everything who's break time is 3 to 4 pm and lines get's longer due to non-efficiencies of other staff.nManager was also not at branch.nnWhen i asked if are they trained or not, no words.nUn-trained staff, Rediculas services. No seperate lins fro Business accounts and Elderly people.nZERO..............................STAR