RBC Royal Bank

Staff here are always kind and welcoming. My favourite RBC location in Markham

I was feeling really stressed out since there was fraudulent happening on my credit card and I also lost it. Calling on the phone for a support staff was taking a bit too long so I decided to go in person. I went in on February 3rd, 2024 at around 1:35 PM. I was helped by an individual named Hannah and she was very patient and kind with me throughout the process. She explained thoroughly to me what she was doing and never left me in the dark. I wanted to pass on my thanks and appreciation to Hannah. Thank you!

Very disappointed service manner and aggressive service attitude front desk. Worse experience in Rbc banks

If there was a 0 star then I would opt for it. I walked in the branch 3 weeks before my renewal and I was met with false promises, I kept following with Gary Tsang/Lisa Chan on emails until 7 days prior to my renewal but they simply didn't care to revert despite providing requested documents promptly that was asked of. I have closed my financial relations with RBC because of this behavior and for sure wont be returning to RBC in future.

I arrived at the branch around 12 p.m. with the intention of conducting a direct transfer to another account. However, I had an unfortunate encounter with one of your employees, Allan, who displayeda highly unprofessional and rudeattitude towards me.nnUpon explaining my intention to perform a direct transfer, Allan abruptly informed me that it wasnot possible and presented two alternative options. He stated that I could either be charged a hefty fee of $50 for a worldwide transfer or purchase a money order for $10. I was taken aback by this response as I have conducted direct transfers in thepast without encountering any issues or additional charges.nnAllan's manner of communication was extremely discourteous and lacked the empathy and understanding onewould expect from a customer service representative. His behavior made me feel disrespected and undervalued as a customer. It is disappointingto have such a negative encounter at a bank.