RBC Royal Bank

I spoke to Rasiklal and he did not want to help me at all. I needed to renew my mortgage and he refused to listen to anything I had to say. I've been with RBC for over a decade and I had to renew my mortgage so I was assuming they'd want to keep my business. All I was asking for was to match the rate I was offered from another bank. I made an appointment first thing in the morning with Rasik and showed him the comparable rate, but he said he couldn't do that for me and offered me a horrible rate, which is shocking since I have a really good credit rating. I was easily willing to switch banks, but he didn't seem to be bothered. I had to pretty much twist his arm for him to even ask his manager if they could match the mortgage rate I was being offered from another major bank. He said he'd get back to me in 3 days, but on the 4th day I had to email him asking if my rate had been approved. Shockingly I received a reply saying he didn't get a chance to ask his manager yet, but he did ask when he saw my email and he said that the manager declined my request. In the end I went to a different branch and secured a better rate I was originally asking for. I just wish I went to a different branch in the first place. I found Rasiklal to be very unprofessional and unwilling to help. Please go to a different branch when dealing with mortgages.
7 years ago (15-03-2018)

This bank is where I go because it is close to my home. I do my banking and investments here and the staff are courteous and helpful.
7 years ago (21-01-2018)

Lines are always long. There is always someone there to ask if you need help with the machine but it makes no sense because people are in line for a reason! The tellers are not that friendly and it's uncomfortable with them while you are doing your transaction with them. I go there because it's on my route but I try to go to other branches if I can.
8 years ago (08-03-2017)

The worst RBC location in all GTA. From 6 wickets only 1 open. Constant line of 10-15 persons. Approximate time in line 45 minutes.
7 years ago (09-01-2018)

The worst tellers ever. There is always line up and they don't care serving very slowly, I thought maybe they really have to but whenever there is no line up then the tellers get disappeared until again getting big line up. I think they like and enjoy to see people are waiting
8 years ago (18-04-2017)