BMO Bank of Montreal

I worked in the customer service for many years, and I understand how hard it can be therefore, whenever I talk to a customer service agent, I have the upmost respect. Despite my friendly attitude, the female bank agent was rude and didnt let me explain my issue before telling me she couldn’t help me and then hung up on me. I understand not every issue can be solved but there is never a need to be rude and dismissive and hang up the phone.

Branch manager was an absolute pain to deal with. Dismissive with customer service skills.nOne of the most frustrating experiences I have ever had in any bank.

If a zero was possible, they would get it. Both the manager and assistant were awful to deal with. We had a friends death and they were reluctant to help or offer guidance. The McCowan and Ellesmere branch are amazing. Don't bank at the Guildwood branch.

The most disappointing and outrageous customer service support from DORA. She was condescending and dismissive in helping my partner with his RRSPs. She told him his ask involved too much paperwork and she was too busy to help him. As an employee at a financial institution myself, I find this client treatment appalling. The branch never picks up their phone and for this reason we were unable to escalate to the branch manager, but will be paying a visit soon to empty all accounts and move business elsewhere. Shame on you Dora for being so incompetent, unobliging and rude. Shame on you BMO. Horrendous and embarrassing.

All these businesses are run by families, and you can tell by the horrible reviews and the fact that they NEVER FIRE THE PERSON WHO IS CAUSING THE PROBLEMS. Stop hiring within your family, they didn't have experience and they STILL DON'T