Primeau Vélo Laval

I bought a new Cube road bike from Primeau around 2 weeks ago, and the experience from the team was great!nnUpon purchasing the bike, I had to wait around a week for them to ship the bike from another store, assemble and deliver the bike to me. Since I had ordered it on their online storefront, I didn’t get the in-store experience but when looking around the showroom, I didn’t notice to see the bike I bought on their floor maybe because it was an end of season model meaning the selection certainly did vary from store to store.nnThey offered a tuneup after a couple of weeks of riding, as well as a bike fit to ensure I was comfortable enough. The bike fitting was adequate and they were properly equipped for the task, especially since they offer it as a complimentary service with the purchase of the bike. They fit it well enough that the average person will be more comfortable after the adjustment than before, so highly recommend. For more precise and fine tune adjustments to the fit, seeing a sport physiotherapist who specializes in bike fitting is always helpful, but again nonetheless, the average person would benefit from the fit they get at Primeau.nnIn terms of after-sales services thus far, I’ve been happy knowing they are willing and capable of helping. The bike I’ve purchased has dedicated mounts to install a bag made by Cube, and Mathieu, one of the managers was very helpful in reaching out to the supplier to see if they can get some of those bags. Marc-Andre, another manager at Primeau, was very helpful in resolving an issue upon the delivery of the bike, and providing adequate and timely assistance in the matter that took place.nnOverall, as a store, they have a great selection of bike specific products to service, clean, and repair your bike. They naturally will have equipment needed for road biking, mountain biking and cycling in general.nnThey set themselves apart from other bike stores in the greater Montreal with one quality, knowledge. I’ll provide an example from the plethora of examples. When I inherited my grandfather’s old steel road bike, my bottom bracket was making an excruciating noise. Upon disassembly, after figuring out how to disassemble a solid tapered axle bottom bracket, I noticed the axle and cup surfaces were extremely scored. I promise to you, I called every single bike shop across Laval, Montreal, and the north shore asking if they sell solid tapered axles as mine was scored and needed replacing. The only place that asked me additional questions to try and help me out was Primeau. They asked me to send a picture of it, and lengths, and they were the only ones that told me that I was able to install a cartridge bottom bracket, something I didn’t even know existed as I was a newbie into cycling repair.nnThey’ve continued to identify standards on bikes, compatibility of components across generations, and answer at times very technical questions, better than every other bike shop.nnTrue story, on the same bike in question, I wanted to install compression-less brake housing cable and wanted to know if I can purchase the jagwire road kit. Unfortunately Primeau didn’t have at the time, but at competitors stores, when presented to the service desk asking for compression-less brake housings, they kept giving me shift housing, hydraulic brake hose, regular brake hose, it was insane. Primeau service desk, the moment I asked the question, knew exactly what I was talking about and recognized my need, unlike other stores.nnIt is normal to have the front line staff not be the most experienced in standards, but the technical staff at Primeau can answer almost any question you have, and if they can’t, they will spend the time to find out. They’ll call their sister stores and talk to the one gentleman who knows, and they’ll find the answer for you.nnThey don’t stop at “no we don’t sell that here”, they will actively help you see if they can source you the part or accessory you need and go above and beyond.nnThank you the team at Primeau, I hope upper management congratulates your hard work!

I recently bought a Trek Verve 3 Gen 4 from Primeau Vélo Laval, and sadly, the experience was disappointing.nnAfter getting the bike home and inspecting it closely, I discovered that several components were not as advertised on Trek’s website:nnThe grips and saddle were generic replaced in-store after I complainednnThe handlebar was a Zoom brand instead of Bontrager — they swapped it later for a used Bontrager IsoZone after I returnednnThe seatpost was also Zoom instead of the original Trek/Bontrager partnnThe brakes were a brand called Power, not the Shimano MT200 hydraulic brakes specifiednnThe brake rotors were generic, not the official partsnnWhen I returned to the store the same day, the staff told me “Trek shipped it this way” and claimed it wasn’t their responsibility. They did offer a refund, but I wanted the bike as advertised, not a downgraded version with used parts.nnI’m now contacting Trek Canada directly to understand how a new bike can be sold with mismatched or lower-grade components.nnIf you're planning to buy a bike from here, inspect every part carefully before accepting it. I expected a better level of quality control and accountability.

I recently had a fantastic experience with Primeau Vélo while trying to get my hands on the newly released Jetblack Victory Trainer. Finding it in Toronto proved to be a challenge as it was out of stock everywhere due to its recent launch.nHowever, ordering from Primeau Vélo was an absolute breeze! They were incredibly helpful over the phone, and they managed to ship the trainer to my house in Toronto in less than six days with free shipping. If you’re looking for efficient service and fast delivery, I highly recommend ordering from Primeau Vélo. They really came through when no one else had the stock!

Bought my bike there just recently, great store for all your cycling needs. Very curtious and knowledgeable staff. Overall awesome experience! A+

I brought in my road bike for service after speaking in the phone with Esteban - 1.5 hour drive each way and it was worth my time invested x1000 for his quick and helpful, professional service. It is a brand that Primeau does not sell, a bike I recently brought and paid another shop to fix yet the issue remained and Esteban is a true pro and resolved it in the time you could order a coffee in a drive through. I’ve been a client of Primeau for over a decade and this just reinforced my willingness to continue to patronize them. Merci Esteban!