I had a fantastic experience at this store today while shopping for ski equipment. A young man named Felix if I’m remembering correctly, with curly hair and glasses, assisted me throughout my visit. He was incredibly kind, patient, and knowledgeable. Felix took the time to introduce me to various options, carefully explaining the differences between different types of skis. He was extremely helpful in guiding me through trying on and sizing the ski boots, ensuring I found the perfect fit. His friendly and professional attitude made the entire shopping experience enjoyable. I’m very happy with my purchase and truly appreciate the excellent service I received. Highly recommend this store!
I had a great experience at Oberson buying my new skis. Gilles was amazing—he really took the time to understand what kind of skier I am and what I was looking for. He was very good at explaining the different models characteristics, pros and cons, and which ones would be ideal for me and why. I was stuck between two models, but he was super patient, answered all my questions, and gave me the advice I needed to feel confident about my choice. You can tell the staff here really know their stuff when it comes to skis. Overall, I’m really happy with my purchase and wouldn’t hesitate to go back!
Excellent service by staff. They went over and beyind during the time I was there. I had bought my boots and another place and cmae here to have them heated and moldled to my feet. When the employee took a look at my insoles he showed another employee and both had a stunned look on their faces. They were surprised that a very well known ski shop and made such a error in selling a wrond insole and not even mold the insole to my foot. They said that they were going to call the place and fix the issue without charge. Gill and Jean Jullien were prfessional, curteos, kind, empathetic, and devoted to the ski and snow industry. If you ever have a chance to pass by, ask for Gill or Jean Jullien, Can't ask for better kind-hearted individuals.
Ordered a helmet that said was in stock and it was cancelled the next day because they were in fact out of stock. I wish inventory could be accurate when shopping online.
I shopped Oberson online for snowboard bindings. They were selling Arbor Cypress for less than all the competition, awesome. Plus shipping to Toronto in 4 days! Placed the order Weds night and got the email. Thurs @noon got an email it started shipping and with a tracking number. Thank you Oberson for a great online shopping experience. To finish the story, Canada Post delivered Fri and I got to test em on Sat!