Once Upon A Child

First of all, I will give them five stars when it comes to products. Their clothes are clean and neat and easily able to find. Bigger items are in great condition and also are priced accordingly and easy to find. My issue is with customer service. As I live out of town, I had called yesterday and asked for an item to be put on hold. The young lady on the phone was pleasant and polite and stated she would put my name on the item and put it aside for us. I explained that we lived out of town and would be there towards the end of the business day. When I left my home to go pick up the item, I called to again ensure the item was there. The woman on the phone stated she had no idea what I was talking about, and could not see an item with my name put aside. I explained that I had called in the afternoon and spoke to someone and that it was going to be done right away. She answered with “I am the manager, I think I would know this kind of thing.“ She then said “I don’t see anything with your name on it, Holly.“ ( my name is April ) We took our chances and drove into the store anyway. I found the item that I had asked to be put on hold, and chose a few articles of clothing to buy. As the store closes at 8 PM, it was 7:50 PM and staff were starting to tidy up. I apologized for the lateness of our arrival – and explained that we lived out of town and that we were ready to go. There were several other people in the store, and several times we heard who I assume is the manager say “I am the manager, this is the way we do things“ and stuff of a similar nature. There was definitely no doubt who the “manager“ of the store was. I did one transaction for my large item, and a second transaction for the clothing. As I was sorting through the clothing on the cash – the cashier continued to huff and puff and roll her eyes at me while continuously looking at the clock over her shoulder. She stated “you know we close at eight right?!“ I replied that I knew that, but that it was only 7:55 PM. I paid for my items, and started packing up to leave. There was a young employee who I assume was new (as she was learning the closing details from the cashier I had dealt with) Who seemed quite flustered. The cashier stated to her very loudly in front of people “go get the broom, and start sweeping the front. You do know what a broom is, don’t you?” I was shocked at the way that she spoke to this young woman. As we left, my husband attempted to console the girl- but she continued sweeping with tears in her eyes. I told her to have a good night, and that sometimes people unfortunately take their bad days out on others. Definitely not a family friendly vibe at all. It’s really unfortunate, because as a young family this store is super convenient for our needs. After seeing how they handled my issue, basic customer service, and the treatment of a young employee – we will no longer be shopping there.
7 years ago (20-05-2018)

Super disappointed with my last drop off. Like others below, I had a box FULL of excellent clothing with brand names. They only took 4 items and sent me with my box on my way. When I asked why, I was told because many of the items had no side tags (sorry, but I don't know any child who doesn't ask for those long side tags to be cut off). All of the clothes I dropped off had their brand tags along with size on them. They also said since some of the clothes didn't have a "date" on them they would not except them. I really enjoyed shopping here, however; why would I continue to shop here when they will not accept my clothing. Very disappointing when Once Upon A Child is just a great go to store for so many families. And to top it off I ALWAYS have to ask for an extra stamp when I don't take a bag.
7 years ago (27-04-2018)

An amazing selection of clothing! Extremely clean! And the workers are so nice and helpful with my handful of questions! I also talked to the owner of the store who was also extremely nice and is very kind and knows exactly what shes doing! Amazing just amazing
7 years ago (28-04-2018)

⭐️ Warning⭐️ I enjoy shopping at this location Just DONT drop your cloths off there. I did only to get the most expensive 2 items taken or misplaced. Very disappointing I am NOT the first person that this happened to! I called them out and asked where my items are they offered me $5.00 for the Inconvenience! Wow thanks!!!
7 years ago (30-03-2018)

Great to shop at but it can be overwhelming with amount of merchandise and how crowded it is together. Buy back is what you would expect they make money off of your stuff so they don't offer much. They are very selective in what they take too.
7 years ago (18-05-2018)