National Car Rental

I rented a car this week in Montreal as I do every month. I realized that I left something in the back seat. I called the very next morning expecting that it was turned in and I would pick it up on my next trip, instead I find out that nothing was found. I know for a fact that I left a bag with 3 items of clothing including the receipt in the car. I have been renting regularly from National for two years (switched from another rental company) an am disappointed that the item was not turned in.
7 years ago (13-03-2018)

One of the worst experience in my life. I have been renting SUV frequently with National since a year. But first time at this location, I was denied to pick up SUV by showing the US policy that I am under 25 so I can't pick up SUV. Wait I picked up a car in Canada, not in US!!🤔 They still did not allow me to pick up SUV after arguing a lot. When I picked another car, I got to know after leaving the location that it did not have wind shield washer and snow broom. I complained just because of having bad weather in Motreal that day. It was -19°C and snowing too. Though, no one did care about that complaint. Worst service by National. Be aware!!
7 years ago (12-01-2018)

Can not complain they were great as a club member when i got to the line of cars i said to the person "no yukons??" Within 5 minutes he had someone bring out one. On return it was so cold outside they offered to drive us to the air port departure gate. National all the time.
7 years ago (24-01-2018)

The people are very friendly and the cars are always clean even considering the weather in this area. Good selection of cars
7 years ago (13-03-2018)

I am regular client with emerald membership. And I would like to give 5 stars but unfortunately I faced issues with cars that I rented last 2 times with national travels in Montreal. The first issue was when I rented on march 2017. It was Nissan Sentra and the car radiator boiled and produced lots of smoke at middle of the road. I called the road side and waited for 1.30 hours and went back to airport Montreal where I paid the taxi because I have no time to enjoy the truck ride up to AIRPORT offered by the company. When I reported while picked the second car, the person on the counter was not even ready to listen what was happened but just asked me to go take the another car. SECOND time rented from airport office dec 2017. It was Mazda 5 and the doors were not locked at all. I have to do it manually every time after I opened and closed the driver seat. It was-25 degree outside and imagine about that. When I informed while retiring the lady said "the keys might be dying" which is not the client issue. Take care of your vehicle before rent to the client.
7 years ago (11-01-2018)