Alamo Rent A Car

After a long flight and an indifferent experience at CDG Airport in France, we arrived to a more friendly welcome at Montreal and this continued to the Staff at Alamo at the Airport. Carlo was literally the most professional and helpful person who deserves to be mentioned as was the guy who prepared the car for us. I rented cars all over Europe and US and this was the best experience. So glad we changed to Alamo ,

I had the best experience this past week when renting from Alamo at the Montreal International Airport. Marco, the assistant manager went above and beyond to meet and exceed my expectations. A true professional who put customer service above all, and an extremely friendly and personable individual. The vehicle was as expected, clean and well maintained and a very comfortable ride and competitively priced. I highly recommend Marco and his team at Alamo YUL Pierre Elliott Trudeau International Airport, and I look forward to returning again soon.nGreat job!!!

Shout out to Carlo, extremely friendly and helpful member of the staff who did his absolute best to satisfy my needs. Thanks again Alamo!

Horrible experience after a long flight. Despite having reserved our SUV months in advance, not only did they not have a vehicle for us, but they charged us in advance and then kept us waiting for over an hour all while we had a 2 hour drive ahead of us. When they couldn’t give us any reasonable estimate on how much longer following our hour long wait, we finally cancelled our reservation. We were told we would get a full refund still fighting to get our refund on the prepaid insurance! And after 3 weeks, they still have a hold on my credit card for the full amount! A true scam!!!

Terrible experience will never come to Alamo ever even if they provide free cars. bad customer service by their manager.nnI rented car for 1 day that’s 24hour and my total was $236 one way charges.nnWhen I went to pickup the representative ask me to pay more than when I reserve car $299 by the name of airport charges+ they were arguing that my reservation is for 2days I talked with economy booking that they are asking more price by name of 2 days and airport fees. They talked to Alamo manager but he seems to avoiding to talk and misleading with 2 days of reservations.nEven economy booking also agree with me that the manager is misleading with false information for 2 days and they are not understanding that this reservation is for 1 daynnI have rented vehicles with all major companies but for airport fees are always included in reservation I told to manager and he replies that when you return car you will only charge what you have used for 1day or 2days lol, so far I know that rental company never pays you back and it doesn’t matter you use it or no once it’s paid it is paid. But the manager was trying to make me fool here. After little argument manager said that this extra fees are for drop of charges at airport. After reading some reviews here of Alamo I think I saved my money by not choosing Alamo.nnSo at the end Alamo manager force me to sell car for 2 days which I did not wanted and I booked for 1 day they were denying me to give for 1 day. Their attitude was like you pay $63 extra or cancel the reservation, someone will take the car, this was from manager not other employee. And he waited us for more than 1 hour. And at the end I had to cancle reservation as besides them enterprise was offering me even cheaper and most important for only 1 DAY lol.nnWhoever is reading this review I suggest please chose enterprise, Avis, Hertz. But not Alamo because they are totally scam and tries to make fool their customers and harass the travellers by unethically paying more.nNever ever will go back to Alamo