Alamo Rent A Car

The downtown location of this National Car Rental is undeniably convenient, but the actual experience comes with a few major caveats.n​First, you need to bring your patience when picking up your vehicle. The staff are clearly spread too thin, constantly having to divide their time between working the front counter and running down into the underground garage to fetch the cars. This back-and-forth really slows down the whole process.n​Bizarrely, if you rent a car from a different location and choose this downtown spot as your drop-off point, it ends up being much more expensive. Go figure. To make matters worse, the convenience you appreciate when picking up the car completely vanishes when it comes time to return it—the drop-off process is surprisingly frustrating.n​Bottom line: It's a handy location if you're already downtown, but watch out for the one-way drop-off premiums and be prepared to wait.

I had an excellent experience with Alamo Car Rental and wanted to recognize the outstanding customer service I received.nnFrom start to finish, the rental process was smooth, efficient, and stress-free. Marc and Omaid were especially helpful throughout the entire experience. They were professional, friendly, and went above and beyond to ensure everything was handled quickly and clearly.nnTheir positive attitude, attention to detail, and willingness to assist made a significant difference and turned what is often a routine transaction into a genuinely pleasant experience. It’s rare to encounter such exceptional customer service, and both Marc and Omaid deserve recognition for their professionalism and dedication.nnThank you to the Alamo team, and especially to Marc and Omaid, for providing such a positive experience. I would not hesitate to rent from Alamo again and highly recommend this location to others.

Renting from Alamo was very easy and convenient. All of the staff I dealt with were very friendly, courteous, and helpful. Returning the vehicle was super easy and quick. And of course, the price was better than any of the competition. I would say that Alamo meets all customer expectations in all areas. Highly recommend and will choose them again for future rentals.

It was the easiest smoothest vehicle rental experience I ever had in over 25 years of driving. The pick up went super smooth and the agent had a positive and professional attitude. I feel like the most surprising part in a good way was when I suddently needed to exchange the car due to a check engine light that turned on. All I did was go back to the pickup location and even without having to go to the rental counter and with barely any questions from the agent in the parking lot he just handed over another car key and was good to go. As easy and smooth! The return same thing, just a quick drop off. That was overall my best rental experience. Need to mention as well the rental process on their website was very smooth and pleasant as well. It was surprising I must admit because it was never ever as pleasant and simple before with any car rental company. Alamo was a first experience for me and definitely not the last.

We just wanted to say a huge thank you to the team that helped us at Alamo Montreal Airport. Paulo and John were amazing checking we enjoyed our time and service with the car. They were both hugely friendly and helpful. Paulo went the extra mile in getting us to where we needed to go and it was very much appreciated. Great work guys and we would definitely recommend using Alamo with this kind of service we received on returning our vehicle in Montreal.