Alamo Rent A Car

Very disappointed with the recent changes in policy, they never told me that they now put a hold of around 250$ in your credit card. I had to ask why they charged me this much for a 25$ rental before getting an answer and when you return the car, you don't even get your money back right away. I had to call and they told me it can take up to 5days. That's ridiculous. The hold is not even written in the renting contract. They never put a hold on your credit card for Quebec customers before and that was the selling point that got me, other than the low prices you can get. When I brought the car back it was midnight, so they told me I had to drop the keys in a box and I would get my reimbursement the next day with the receipt but that never happened I had to call later that next day to get my receipt. This poor management changes everything.
7 years ago (15-02-2018)

I have rented with Alamo countless times. Alamo can look me up in their database and see for themselves. I was just there recently on sat 17th of February. Ralph was not only extremely rude (worst customer service on his end) but he also didn’t advise me of the recent $250 hold. That was a key selling point with Alamo. I will strongly reconsider renting with Alamo again... very very disappointing.
7 years ago (18-02-2018)

Alamo is my go to rental company as they’re usually very reasonably priced and have a nice selection of vehicles. The SUVi rented this time left much to be desired. The vehicle had not been cleaned, one of the headlights was not working and the wipers barely cleared the window. I also noticed an issue with the acceleration be sticky one minute and sort of taking off on its own the next. When I dropped the car off the guy was very taken aback when it told him about the issues. He acted almost as if it was a personal insult against him. I just thought they might like to know so they could fix the issues.
7 years ago (17-01-2018)

Service is good and price is cheap. Nice experience!
7 years ago (30-01-2018)

The person at the airport did not do the car check when I went to pick it up. Because of previous experiences I knew we it is important to do it, so I had to ask him to check with me for some scratches so he filled the car check form. Thank to that when I returned the car, the person in charge told me about the scratches and I showed them the car drawing with the confirmation that they were there already. Also the car did not have a shovel, only winter broom.
7 years ago (19-01-2018)