National Bank

Want to give 0 Star. So not professional. Not many branches as one of big banks. Not customer friendly at all. Not convenient. Several days ago, I wanted to take a money order and they said they needed to get an approval from the home branch. It was urgent and I asked when it can happen and they say "I don't know". I asked what is the maximum amount I can withdraw without the permission and they said "There is no maximum amount." I asked if I can't even withdraw 3000 $ in cash which I can do at any other bank. Then they said I can only do that instantly otherwise I need to order a few business days to get money with a cheque or something. I asked them if there's another way to facilitate this process because it was urgent and one representative or probably a manager looking woman said "You can go to the home branch." I said "It is in Quebec city." She said "I know." I doubted my ears. I'm closing the account and I'm never going to do any business with National bank. It is not the only branch where I had bad experience.
7 years ago (14-02-2018)

The service is fast and o.k.
7 years ago (26-02-2018)

National banks are too few and far between. Major institutions and corporations cannot direct deposit in the National banks. Finally client and debit do not have touch screen withdrawals. Also as a client for over twenty years I've been known to cash from my trust fund, the only time I brought an uncertified cheque I was told the bank personal weren't allowed to call the bank that issued this trust fund cheque after they faxed a copy of the cheque to the issuing bank to verbally verify the cheque. So I had to wait 5 working days and on top of that I could only withdrawal a maximum of $3000,it turned out that I had to call a day in advance to take my I repeat my money from the National bank . I would appreciate any thoughts or suggestions on the matters I've just explained in this small tirade of mine. Thank-you to all who respond.
9 years ago (09-11-2015)

Talk about putting the screws to you. They decided they wanted to start charging me $6 per month for my line of credit. That would just be the monthly fee whether I used it or not. That was not in the original agreement but after 5 years they decided the interest alone wasn't enough. I am moving my account as soon as I can.
9 years ago (06-07-2016)

Unprofessional working team... other banks are way better to deal with...this bank needs a lot of improvements.
8 years ago (07-11-2016)