Lonsdale Quay Hotel

We had a wonderful experience thanks to Ruben, who was exceptionally polite and hospitable throughout our stay. He greeted us warmly and provided his services with genuine friendliness and a constant smile. His attentiveness and thoughtful gestures, such as leaving flowers in our room to help us celebrate our anniversary, truly enhanced our experience. We greatly appreciated his help and kindness.

So we had a great 3 night stay at the hotel, great location. Unfortunately I left an item in the room when we checked out and headed to the airport. Contacted the hotel who said they had my item. What shocked and disappointed me was they would not send it to me. I offered to pay of course but total refusal. I ended up coming all the way back to the hotel. When I asked the 2 members of staff at the desk why they would not send it to me the answer was 'I wish I knew' so no idea. If you have rules that will impact your clients you should know why!

This place is, as described, a mixed bag. I stayed here two nights and was in 2 different rooms. The first was large and adequate, except in the morning I found that the shower didn't work. I managed, but it was not ideal.nnThe second night I was happy with the room and working shower! until some people next door arrived and you can hear your neighbours so well I am not sure I will get any sleep. I would not stay here again. If I am paying $200 to sleep somewhere I expect a working shower and some sound proofing.

This hotel is fantastic! The room is very nice, our king bed was very comfortable, cable was a nice addition as some places don’t have that any more. Location is incredible as the Quay market is on the first 2 levels of this building with the hotel on levels 3 and 4. Parking is an extra fee per night from the public parking for the Quay market but that was the only down side. So many things in walking distance it was a great weekend experience. Highly recommend!

Very nice room, I didn’t get the best view but I can see that the other rooms get very good views. I was just unlucky and got the end one. However it was great for the price and really comfortable bed