Enterprise Rent-A-Car

Great service - but take pictures of your car pre deployment and at arrival - make sure they see u take the pictures. And no further issues will be had! Service good - But i did not like the extra charges added even if they were taken off. Some people do not fuss and some do. No one should ever take advantage of tourists as this is the main form of income for some. the loss of 2 stars is required here in my opinion.
8 years ago (05-10-2017)

We were late few hours for pickup the van, and we forgot to call, as per their policy, after 1.5 hours they gave out our reserved van. Matthew was very courtious and helpful, he explain to us about giving away the car. But then he went out of way to save our day. He offer to give us 2 cars instead the van, but that wasn't the option for us. He then offer us Mercedes at even discounted rate. He even offer us free airport drop off. Very great experience. Exceptional service even during busiest Canada Day weekend. Highly recommend this Enterprise location.
8 years ago (05-07-2017)

I rented from this location through an ICBC claim on Oct. 2. I had been advised that if there were any changes to my claim or any unexpected charges to my credit card I would be called immediately. On Oct 24th I was charged a large and unexpected amount on my credit card. Upon calling this enterprise to inquire about this charge I was told that as of Oct 5 there was a problem with my claim and when I asked why I wasn't informed about this sooner they said they didn't find out about it till Oct 11. When I asked why they had not called me about the issue sooner, the manager was defensive and rude. When I simply expressed that I felt it inappropriate for the location to go 20 days before telling me about the issue the manager said "we have a lot of customers" and "you could have called us" (which was a strange suggestion as there was no way I could have known about the issue.) I did not appreciate being blamed for the problem and felt it inappropriate for the manager to have treated me in this way. If you care about good customer service, I would avoid this branch.
8 years ago (26-10-2017)

Average service. Remember just for your own safety. Take a picture and double check your car before you leave, otherwise they will charge you for all imperfections of the car when you come back.
8 years ago (04-11-2017)

Fast, efficient and no hard sell. You pay a bit more than going to Thrifty or Alamo, but the service is far better. I will be using Enterprise from now on.
8 years ago (26-09-2017)