Linen Chest

I just had the worst shopping experience in a long time at Linen Chest Ottawa/Iris. I purchased three items and the staff offered to gift wrap them since they were christmas presents. After waiting 30 min for the items to be wrapped I had them check on where they were. They came back 5 min later saying that one item had been dropped and broken. Sales staff offered a discount but the manager copped an attitude implying they had done me a favour by finding someone who had other things to do to wrap the items, a service they don't provide. IF YOU DON"T OFFER THAT SERVICE THEN DON"T OFFER IT. Things just went downhill from there. I have a complaint filled in online ... we'll see what happens ... not expecting much. I'll update with the rest of the story if this isn't resolved. UPDATE: Corporate called and resolved the issue by ordering me the broken item for free, which is what I asked for in the store ($10). Added a star but this shouldn't have had to escalate to this level.
7 years ago (04-12-2017)

I was quite amused to read some of the things that people wrote as reviews, especially that Walmart does a better job?! And, if the prices are too high then wait until the sale which is what I do because then I can afford to get what I like. All my experiences with the staff at Linen Chest have always been great....friendly and helpful. When I mentioned that there weren't enough towels left in the colour that I wanted, the staff went into the storeroom and brought me what I was looking for. At another occasion I phoned to ask if they would put some pillowcases and towels aside for me to pick up the next day, and they did. I am a happy customer!! Furthermore, the variety and quality of products are such that I can always find what I like.
7 years ago (18-08-2017)

Helpful staff however very disappointed as the store system indicated there were 2 of the item I needed in stock, however only the display remained in stock. Staff refused to give me a discount despite the item being obviously manipulated by many people. No one wants to pay full price for an item which has been poked and prodded at for who knows how long. Linen Chest is not my first choice for small kitchen appliances.
7 years ago (27-11-2017)

Excellent service, very helpful staff and the chocolates at the checkout were a very cute touch. Great variety of brands and houseware items. Even though I am from Orleans I would be more than happy to make the trip to this store once again. Thanks!
7 years ago (13-09-2017)

The prices are hard to find the store is huge, there is no price scans the staff is hard to find. Their promotions are misleading and the overall Experience was miserable. How is this store still open. Homesense all the way
7 years ago (25-08-2017)