Luxe Home Interiors (Formerly Norwalk Furniture Store )

My designer friend recommended this store. We furnished our entire house and were so pleased with the service. There were a few snags but the staff were prompt in taking care of everything and were delightful to deal with. We ordered everything custom and are so happy with the results.
8 years ago (05-10-2017)

When we recently moved to Ottawa we decided to buy new furniture for our kitchen area, dining room and living/family room. We were recommended to check out Luxe Home Interiors and we were not disappointed. Brenda and Gail are the best. They took the time to get a sense for what our "style" was and how it would work in our new home. The end result is perfect. Contemporary with attitude and incredibly comfortable. And I was amazed that we didn't break the bank account to get quality upscale furniture and expert interior design. Luxe Home Interiors should be on your list if you are buying new furniture!
9 years ago (23-08-2016)

After being told that a product was to be delivered in 10 -12 weeks (noted on the sales receipt) and with no notice of a delay in delivery at 12 weeks, I had to call at the 10 week mark and was told that it wasn't the 12 weeks so I would be called then. I heard nothing from them at 12 weeks and when I called 3 days past this to find out when the items would arrive, I was told that it would be at least another 2 weeks and there was nothing I could do about it, in a rather rude fashion. This is the second time I had purchased something from the store and it was delayed well past the promised time; I somehow felt that maybe this time would be different, but obviously not. Buyers beware of "promised" delivery times.
8 years ago (11-04-2017)

I purchased a Candice Olson dining table and chairs. The designer was so helpful selecting two beautiful fabrics for my chairs that work with my existing sofa and space. I have been looking for furniture for a while and this is by far the most helpful and pleasant experience. I will back for all my furniture pieces in the future.
11 years ago (29-01-2015)

My new sofa and chair from Luxe is less than a year old and I am quite disappointed in the quality. The service I received is another story - that was horrible, too. The throw cushions, which were ridiculously expensive because we wanted fabric from a separate manufacturer than the sofa, do not hold their shape. They have not been stuffed properly so they constantly warp and cannot be simply fluffed back to normal. Also, they lose feathers constantly. The back of the chair has not been upholstered properly so it gapes in the middle. About six months in, we had Luxe come and take the furniture to fix these problems. They returned a week later and it was clear the cushions has simply been manipulated to a normal shape but nothing was actually changed inside. They morphed into these strange shapes again in a matter of days. They are simply not made properly. The chair was clearly not re-upholstered, likely just steamed to appear fixed. The gaping is back again. To make matters worse the chair was returned with a scratch in the wood on the back. I would never, ever, shop there again or recommend it. The service is absolutely awful and the quality of the workmanship unbelievably bad. I spent over $5,000 for my sofa and chair and less than a year later I am terribly disappointed. I also feel like there is just nothing I can do about it because Luxe has shown that they don't fix problems.
16 years ago (25-03-2010)