Lane Home Furnishings

Large open complex. Staff are pleasant and not pushy. Assistance was there if and when you needed it. Some good sale items on the floor.
7 years ago (22-11-2017)

Will NEVER EVER go to the store again. Attended the store a few weeks ago to find a sofa for our new home. The sales lady was very nice and helped me find the perfect sofa, at this time she informed me that there was a sale and the sofa would be approximately $2500. Awesome I thought, that's about what I want to pay, but my husband would have to come and sit on it for the final say. Fast forward a couple of weeks (we went on holidays) my husband and I go into the store and he loves it. When we arrived the same sales lady was on staff, so I choose to deal with her as I had last time. She informs me that the sofa is on sale (15% off of the listed price of $2998) and not only that I will get no tax on the whole purchase. On that note we decide to add an ottoman to the purchase, completed the transaction and we left. The next day I receive a call stating that my purchase has been cancelled due to the sales lady making a mistake, it was either 15% off OR no tax and oh by the way.. neither of those apply if the original item is on sale. Basically a TFB situation. After the weekend I call and speak to the customer service manager who basically states that we are all human and we all make mistakes and the price of the sofa is $2998 and the ottoman(which we NEVER saw in person) is also magically on sale so no deal there. Another TFB.... Ended up going to another store and purchasing both pieces and GUESS WHAT??? The "sale" price that Lane quoted me for the ottoman is the base price I paid at the other store. On sale my ass!! BE AWARE.
7 years ago (10-08-2017)

Just about everthing can be decided including fabric vs. leather or colors. But price is a bit higher in comparison.
7 years ago (28-11-2017)

Good customer service.
7 years ago (17-12-2017)

I bought my first piece of furniture for my new home here and it was a great experience. The fact that I only bought a sofa was not a factor, I was treated exceptionally. There were two concerns when the sofa was delivered and a very professional technician (Luis) was sent over within 24 hours to fix both items. Excellent customer service, show room and sales person.
8 years ago (25-10-2016)