John Henry Bikes - North Vancouver

Reviews, get directions and information for John Henry Bikes

About

Providing the best bikes, service and knowledge to cyclists in Vancouver and the North Shore.

Story

Life is fun. Live to Ride. That’s what you do and at Norco John Henry Bikes we make it our mission to keep you rolling no matter what. What’s your version of a ‘Live to ride’ story? Where do you ride? What kind of bikes are your kind of bikes? It doesn’t matter to the crew down here. As long as you are out and riding the world is a better place.

Address: 400 Brooksbank Ave, North Vancouver, BC V7J 2C2, Canada

Phone: (604) 986-5534

Website

moc.sekibyrnehnhoj@ofni

State: British Columbia

County: Greater Vancouver

City: North Vancouver

Zip Code: V7J 2C2

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Went to the shop for a dream package for our bikes. They did a fantastic job with getting every piece of our bike ready to go for our race in Switzerland.  Everyone was really nice and very helpful. Found a new pair of bib shorts and they gave us 2 bike boxes at no charge for our trip.

 7 years ago (04-09-2017)

Don't advertise $75 demo bikes if you aren't willing to allow your customers to take out the demo bikes unless they're 100% sure they're buying a norco. They're demo to find out if I want to buy one.

 7 years ago (15-02-2018)

Took my commuting / touring Cannondale bike in 9 months ago for an overall tune-up. After a brief assessment, I was told that due to wear and tear on different part of the drive train, I was going to need a new everything, and that I was better off just buying a new bike. 9 months later I still commute with it 3 times a week and even did a week long touring trip with it up Vancouver Island this summer.

My partner recently took the bike in after the front tire blew out. They replaced tube and tire, and told her about the laundry list of work that needed to be done. Overwhelmed, she stuck with just the tire, and brought home a 'ready-to-ride' bike. I commuted with the bike one time. The next time, my front tire blew out 2 minutes after leaving my house as I was bombing down Keith Rd (right above the bike shop). I was shocked as the bike had JUST been serviced, and that the blow-out happened in a very dangerous circumstance. So I took it back to the shop wanting some answers. It turns out the brake pad had been bumped up to rub on the tire, and had caused the blow-out, which was (apparently) the same issue that had caused the first blow-out.

The service attendant took absolutely zero accountability for this, saying as my partner had wanted just the tire and declined the laundry list of services suggested, it is on us. So they gave her the bike back with the brakes still rubbing against the tire (which caused the first blow-out / neglecting to tell her that was the cause), and I almost killed myself the 2nd time riding it as a result. There probably aren't rules or codes the service worker is obliged to follow, but to me, if the repair-man is going to change things out on your bike, he should follow due diligence of:
 1) identify why the flat happened 
 2) assess if that will happen again immediately and
 3) not let someone ride away in a bike that is unsafe.

Instead, there was no empathy whatsoever from the repair worker, who became defensive and unforgiving during our discourse. I would not recommend this shop to any of my friends, and will likely dissuade my friends from taking there service here.

 7 years ago (26-10-2017)

I came to North Van for the BC Bike Race. In transit I lost part of my upper headset. I went to three other shops before John Henry and those other shops couldn't help me and looked at me like an idiot. To be fair...  Anyway, Tony took the time to help me out despite being super busy, found the part I needed, and walked me through the process of getting my ride back together. Hands down, superb customer service!

 7 years ago (04-07-2017)

perfect service.  visited at least 4 times over 2 weeks and each time was a pleasure.  The sales guys, mechanic and manager all hella cool!   only Norco for me since 2003

 7 years ago (21-07-2017)

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