Sidesaddle Bike Shop

Be careful getting a tuneup at this establishment. I’ve had many friends who live in the neighbourhood have their bikes wrecked by them with the wrong parts or with bad service. They push back when you question their work, rather than fixing their mistakes. We’ve had to reservice our bikes in other places instead. They will gaslight this review and other reviews that speak negatively of them. This just shows what they’re all about. Being locally owned does not equal being good. Prioritize your bike and your safety, try any of the places on Broadway or some of the others in east van.

Ridiculous customer service here. I came into the bike shop in person to make an appointment for bike repair, not even expecting to get my bike repaired today. They told me to "go online". I asked why I can't make an appointment in the store? They should be able to control the appointments as they are the bike shop. Again they told me I can't make an appointment in person, and i have to go online. Terrible customer service honestly. I came in for help, and they basically told me to use the internet or go on google. Will definitely never come here again.

After years of going through bikes and never finding something that I was truly happy with, I am thrilled to have made my recent purchase through Sidesaddle. The staff are very knowledgeable, patient, friendly and passionate. I filled out their online questionnaire and I was so impressed with the detailed, personal response I received. Despite being super busy due to the recent bike boom, they were so patient in answering my questions and guiding my decision. They suggested doing a bike fitting with me which was very helpful since we realized that I have quite an unusually proportioned body. This helped them find the perfect bike that is custom fitted for me. After a couple days riding, I am so happy with my decision. I finally feel like I have a bike that feels right for me. I can't believe I didn't go to them sooner. If you're like me and you've had difficulty finding the right bike, you must go to Sidesaddle! Truly some of the best service I've ever received.

I have neither been to the shop nor talked to the staff but I wanted to give support simply for being responsive to my stock request. Andrea quickly shot me an email recommending their sister shop Flat Fix had stock and that she would cc my request. After confirming a successful purchase we touched base and she was very encouraging. I really need to stop by Sidesaddle now with my new bike. Thank you for the help Andrea!

Went there 3 different times and as usual no service at all unless you buy a bike from them. Last time I went it was for a flat tire. The employee proposed to inflate it which I told him again it is a flat tire that need to be fix. He look at me and said "so you expect me to fix it? Sorry but you need to take an appointment and there's nothing available for the next 2 weeks" !!! Don't go there, don't spend your money there they are expensive and arrogant. If you're not a pro they won't even talk to you. There is better shop that would be please to make business with you. Not them...

Overall ok experience with Sidesaddle, but with exceptions. Their bike fitting questionnaire is genius and they gave me a very thorough personalized email that lead me to buy a bike from them. They also have exceptionally friendly staff. However, when I brought the bike home, and was going to ride it, I realised that the headset was super loose and the bike was not rideable. Tried for a good while to fix it with no idea why the headset was loose because they handed me a bike that should be ok, right?. I couldn't ride my brand new bike and it made me sad. Brought it back to the shop and it turns out there weren't enough spacers on the headset stem. They fixed the problem right away and were super nice about it. After riding it once after the headset experience, I realized that the one sram shifter on my handlebar seizes in low gear and I have to bang it back into place while I ride. I had the issue fixed at another bike shop where they spent a fair bit of time adjusting the derailleur. I am upset that no safety checks/tune-ups were done before handing me a $2500 bike. I will not be coming back to Sidesaddle for tune-ups due to this experience. Double check all components on your bike before leaving with it to avoid inconvenience. On a good note, I learned how to fix my own bike due to mistrust of bike shops.

Well-run bike shop with really knowledgeable staff. Awesome selection of women-specific saddles & you can try them before you buy! They have tons of women-specific bikes & also sell child seats & Bike Friday Hauladay cargo bikes. Wicked sock selection too!

Been here many times. The last tune up $280 they wrecked my bike. Went back for a warranty fix and they wrecked it again. Ended up getting brand new parts. Sad to see the quality of work isn’t what Sidesaddle used to be. Update: Sidesaddle called me at 9pm on a Saturday and asked me to remove this post. It is quite the invasion of privacy to access my phone number on my profile to sensor their reviews. I wish Sidesaddle the best, they got some cool stuff and some very nice people that work there. But unfortunately my experience has come to a bitter end.

Excellent work on my bike! Their booking system is so easy and the staff are helpful and friendly. This was my second visit. I really trust their recommendations. I will definitely be back again!

Masi fans, this is a real bike shop where they sell Masis, care about them like you do, and can get what you need. Andrea is super friendly and knows what she's talking about, and she went out of her way to hook me up with a part I couldn't find in Abbotsford.