Hampton Inn Billings

Spent one night at this hotel on our cross country road trip in September. After receiving our room key, we went to the room we were given only to find it was being used. Returned to the front counter, explained what was found and was given a different room.nRoom was decent, but didn’t have the king bed we reserved.nnBreakfast was good with various hot options to choose from.nnIn the morning when we checked out, the clerk asked us how our stay was. After telling her about the room issue, the manager who was standing nearby comped us the room we had at no charge.nnThank you Billings Hampton Inn for taking care of us during our stay.

I've been traveling for 30 yrs. Night staff was great. Housekeeping staff was rude, didn't respect our late checkout. Then, after the housekeeper stole my property, I was asked to leave. Their motto is making customers smile? Not this one. Don't bother with these people.

Disappointing Stay - Poor Housekeeping and Breakfast QualitynnAs a Hilton Diamond member, I expect a certain standard of service, but my stay at this Hampton Inn has been very disappointing. Since arriving on Wednesday, housekeeping has not visited my room once. The bed has not been made, the trash has not been taken out, and the room has not been cleaned. Additionally, the towels were never changed and toliet paper has not been replaced.nnTo make matters worse, the breakfast has been subpar. The potatoes in the morning were undercooked and hard, making them inedible.nnGiven my loyalty to Hilton, I expected far better service, but this location has fallen short of even basic hospitality standards. I would not recommend staying here.

Quiet, clean and comfortable hotel, just what you hope for and expect in a 3 star hotel. Good value for the stay. Will stay here again.

Best Hotel in Billings!! I stayed at a lot of hotels the week I stayed. And this place is so Noteworthy I had to write this weeks later. I wish I had stayed here before. And I will tell you why. This place is run and worked by mainly our Seniors, our older generation they do a better job than any other hotel around with the young lazy entitled people. These guys have intelligence and wisdom to do things right the first time. To set you up in a room you need. The beds are soft and have full sized pillows. The rooms are clean. The older guy in the red bandana speeding around to set breakfast. The other older guy informing me there are trays I can use to take things back to my room and offering to help. They made a difference and I wish I had stayed here before because they would have made my trip with my family so much easier that I literally want to tear up about all the struggles of having to travel with kids and not have conveniences you thought most hotels would have like a real breakfast, microwaves, and laundry rooms. I hate the new age crap that don’t think about people with kids or r care. These people made my day. Also Location near things but not overrun with homeless hounding you out the door. Thank you guys! I wish all places would hire older people that care about people and quality.