Comfort Suites

I loved everything about this hotel! The rooms were amazing. So clean and comfortable. I loved that there were so many places to plug in including USB ports. The seating area was great and the shower was amazing. The pool was clean and the perfect temperature. The breakfast area was super clean and well tended. Lots of choice and the food tasted great. The hotel staff was incredible. I've stayed at several hotels in Billings but now I will only stay here!
7 years ago (26-10-2017)

I'm impressed. I travel frequently and generally use the Choice Hotel chain, but this one is a step above what I've come to expect. Very nice facility.
7 years ago (09-12-2017)

ANT FARM! HORRIBLE BREAKFAST! $120 to stay amongst the ants. Ants in the bathroom. Ants in the pull out bed, Ants in king bed, like I said a fricken ant farm! BREAKFAST was a joke, sausage gravy was more of a paste then gravy, eggs were slimy and had enough water in them to be a soup, potatoes were cold and soggy, sausage links were warm but looked like they hadn't been microwaved but a few seconds to unthaw them. When I spoke to the front desk, they didn't care or even act like the ants were a problem.
7 years ago (10-12-2017)

A GREAT newer hotel that was a nice find. The place still had a new smell, with nice clean rooms and bedding that we didn't have to wonder about. Also an above average continental breakfast with lots of options. Will stay here again when in the area!
7 years ago (06-09-2017)

Found ants all over the floor, crawling on the couch, going to the fridge, and going under the door to the next room. I immediately went to the front desk. I asked to speak to the manager, she informed me that no manager was onsite and that I would have to come back at 9am. I asked for a refund, she stated that she was not trained or authorized to give a refund, I would have to see the manager. At 9:30am I was ready to go after a sleepless night; I asked the front desk to speak to the manager. She informed us that the manager was not onsite. I asked if she could please call the manger. I spoke with "Alex Brown" who said I should have asked for a refund and went to another hotel last night. I informed him that your staff told me they were not authorized to give a refund and I would have to speak to you this am. Mr. Brown stated he was not coming in and began to raise his voice and argue. I asked again if he was coming onsite to resolve this issue. Mr. Brown then began to yell on the phone that "he knew what I was trying to do. That he could have the police on site in 5 min and have me escorted off the premises and that would be embarrassing for me." I asked what the hotel policy was regarding this. Mr. Brown stated it didn't matter because he could change the hotel policy that day. After I ended the call the front desk staff told me they were never trained to do refunds, never told where policies were, and never given a process to address any hotel issues. Worst Hotel
7 years ago (27-12-2017)