Factory Direct

I called in with a question and someone by the name of either Justin or justice answered and once I had asked if they carry a product he told me to hold on while he checked. I was on hold for 57 mins before I hung up. I made dinner while my phone was on hold. I am very displeased with the service I was given or lack there of. Very disrespectful to treat people like that, if you don't have it say you don't instead of saying "stay on the line". 👎
7 years ago (06-05-2018)

They say that most of the "Factory Refurbished" items are essentially new. I bought two disks and was told if I wasn't happy I could get a refund. Both had been used for over four years! I was then told I could get only a store credit.
7 years ago (19-05-2018)

Great place for cheap electronics. My go-to places for sync cables and USB chargers.
7 years ago (25-04-2018)

Brand name products at bargain prices. The staff is polite, and customer oriented. Bought a Nikon camera, computer peripherals, two vacuums and household cleaning products there. All brand name and all at bargain prices. Am looking at a Sony UHD tv as my next purchase. Good company.
7 years ago (10-02-2018)

As stated by others, be very cautious. they don't give your money back if something is not in good quality. They haven't mentioned properly which is confusing many people like me. Most of the electronics (inc TVs) are "Refurbished" and not new. I went there and bought a TV because it was $80 cheaper than Costco and when I set it up I realized it is not in good quality at all. I called them and I noticed there is not any return. Later when I searched more I noticed the TV was refurbished and not new. Big loss. Be careful!
8 years ago (30-08-2017)