Best Buy

Sajid, Christian and Afonso are incredible, hands down. The service they gave me tonight was beyond helpful and considerate. I know I got the BEST deal possible with them and they simply just made my experience so enjoyable and fun : I had a great time doing business with Best Buy and with those three tonight! thanks for everything guys!

Christian & Alfonso!!! Outstanding Customer Service - June 20, 2025 7:30–8:00 PMnnI recently visited Best Buy with my partner to upgrade our phone and plan, and we had an exceptional experience thanks to two outstanding employees: Christian and Alfonso.nnFrom the moment we walked in, Christian greeted us warmly and instantly recognized my partner from when he helped him with a phone purchase over a year ago. That kind of memory and personal connection was impressive and immediately set a positive tone. Christian welcomed us, offered assistance, and gave us space to browse until we were ready. Once we were, he walked us through all the available phone upgrade and trade in options, clearly explaining every detail and ultimately securing us a much better deal than our previous outdated plan.nnWhat really stood out was how seamlessly Christian managed a busy moment. When another employee and customer needed his assistance, he naturally and professionally delegated to his colleague Alfonso, who was just as friendly, knowledgeable, and professional. Alfonso stepped in effortlessly, offered expert advice on our phone setup and screen protectors, and helped us feel completely supported.nnBoth Christian and Alfonso struck the perfect balance between professionalism and friendliness. They made the entire experience smooth, informative, and genuinely enjoyable. Even though we were short on time, they made us feel unrushed, and we left excited to return soon, especially to pick up a Nintendo Switch and more accessories.nnThis was without a doubt some of the best customer service we’ve received in a long time. Employees like Christian and Alfonso are the reason customers return they make the store shine.nnThank you both for your outstanding service!

Huge shoutout to Tiago for his outstanding customer service at the Best Buy location on 10 Stockyards Rd! He helped me find the perfect new TV and made the entire experience smooth and enjoyable. Very knowledgeable and friendly—thank you, Tiago!

I bought a phone yesterday at Best Buy and had a great experience. Rehshma and Christian were friendly, knowledgeable, and took the time to explain everything I needed to know. They made sure I had all the information to make an informed decision, and I really appreciated their patience and professionalism. Highly recommend this location!

I was visiting my mom from Chicago and urgently needed to upgrade her home systems. We were looking for an iPhone 16, a smart TV, and a laptop for her.nThe first CSR we approached about the phone didn’t really pay us any attention, so we were left without any information about our iPhone options. Because of that, we decided to skip the phone purchase for the time being and moved on to the laptops section. There, another employee approached us and asked if we needed help.nWhat a difference that made! Heet — that was his name — spent around 40 minutes guiding us through different laptop options, then showed and advised us on smart TVs. After we decided on a laptop and a TV, we asked Heet about the iPhone. He directed us back to the first employee we had met earlier while he went to bring out the items we had purchased. Unfortunately, that employee again didn’t pay us any attention, so the phone purchase ended up going through Heet as well.nOnce again, Heet went above and beyond, patiently explaining everything. Thanks to him, we were able to purchase all three items we were looking for.nIf you’re at this location, simply ask for his assistance — you’ll see what an amazing shopping experience you can have! We also love all three items he recommended. It couldn’t have gone better. Thank you, Heet!