Capital Dodge Chrysler Jeep

Capital Dodge has been my dealer of choice since the early 1990's. Since then my family have purchased six vehicles from this dealership. The sales department have always dealt with me fairly and the service department has been pleasant to deal with. My Fiat 500L pocket rocket, was purchased with the help of Andreanne who made the buying experience enjoyable, without the usual stress. My latest acquisition, a Chrysler 300 was also purchased from Capital. I find it important to keep control of service visits to avoid purchasing supplemental service work which inflates my service bill no end. Such as brake fluid flush, transmission fluid change, injector body clean.
7 years ago (28-02-2018)

My wife and I went to buy a minivan. The salesman's were all talking and nobody pay attention to us when I finally asked for help I got the worst salesman I ever seen in my life. I ask about used minivans he said what is your budget I reply I just want to see what you have he said well I have 18 and I'm not going through all of them with you . That was odd so I pick 2. He was fighting me every step of the way making buying very stressful, made me feel like I had to play defense all the time . When I finally made an offer they came back with another offer. I said well I'm going to take this offer and I'm going to think about it because it's not what I wanted to pay . He said you cannot take the paper. I understand if this was an official quote but it was just a piece of paper with some pen writing on it . Then I reply fine I'll take a picture but before I was able to take my phone out the salesman literally jump over the desk rich over to my chair and snatch the paper right out of my hands . My wife thought that there was going to be a fist fight when she saw my face . I asked for my Visa and my driver's license back and they kept delaying and wouldn't give it to me so I had to go to the manager's desk and pick it up myself . When I went to talk to the sales manager about it but he was not interested in listening to me he just kept trying to make the sale .I'll set you up with another salesman you can still buy the car he sed. I reply I am not buying anything from you guys ever. The experience was so much different to what they advertise in the radio commercial. I feel like somebody should played their own commercial back to them so they can listen to it. His name was Jeff.
7 years ago (15-12-2017)

My wife and I went in to look at a lightly used wrangler jk. We brought in our current car as a trade. Salesman would not tell us what they would offer for trade value unless we where committed to buying the jeep right then and there. We politely explained that nobody should commit to buying anything without knowing the specifics and having numbers to make that decision. This is what’s wrong with dealerships these days. Any company who tries to pressure and rush a customer into a large financial decision in my opinion, is horrible. Buying a vehicle doesn’t need to be stressful, but sales tactics like this are horrible. I’ll take our business elsewhere...
7 years ago (21-11-2017)

Firstly, THANK YOU Kyle at Capital Dodge, for your understanding and passion to make this right. After looking into the situation you made it right. As angry and stressed as I was over this, you were calm in the face of my storm. You were empathetic and understanding. You made it right. I appreciate all you did for me. You kept me updated on your progress and this afternoon you called me with the great news that Capital Dodge was replacing my rims and tires. Thank you. Thank you. Thank you. I am now changing this 1 star to 4. After this experience and dealing with Kyle, I really feel like my satisfaction as a client is really worth something to them. Called Capital Dodge in Kanata today to book an appointment to have my winter tires put on my Jeep. They "were" in possession of those winter tires. I'll admit, I didn't have them installed last year so they've had them for 2. But does that give them ownership of my tires to sell them? The response, " Well we called you asking if you wanted to book an appointment to have them installed." AND?? Did you tell me in that voicemail that you were going to sell them? Did you send me a letter informing me that if I didn't pick them up, you were going to sell them? Nope. You didn't. Oh!! what about when my transmission blew last year and you had my car for almost 5 weeks? Don't remember that being brought up?So not ONLY did Capital Dodge make money off my purchase of these $1300.00 tire and rims, but you made pure profit selling them AGAIN!! So what do you expect me to do? "Oh! But we called you?" Ummm no. Wheres my money from the sale of these tires and rims? You owe me tires and rims. I will not accept less. Now I'm waiting for someone to call me back.....I'm thinking that's not going to happen
7 years ago (13-11-2017)

I wish i had read the review section before i purchased a 2014 ram. the salesman and business manager are very deceptive. I expected that the former mayor of ottawa would operate a dealership with more integrity.The advert price is not what you pay.Please do not shop here!!!!
7 years ago (11-12-2017)