Canadian Tire

Unbelievable Experience at Canadian Tire 4400 Dufferin St.nnOct.21.2025nnToday I had a flat tire around 5 p.m. and had my car towed to this Canadian Tire location, arriving just before 6. The middle-aged woman at the Auto Service reception greeted me with no smile and asked the reason for my visit. When I explained, she told me my Mercedes C250 was a 4-wheel drive and insisted that all four tires had to be replaced, even though I only needed one flat tire fixed.nnSince towing the car elsewhere would have required calling another tow truck, I reluctantly agreed. She said the job would be done by 8 p.m. closing time, which seemed unusually long compared to other Canadian Tire locations that usually finish within 30 minutes. Still, I waited patiently for over an hour.nnI noticed my car hadn’t been brought into the service bay, and when I asked, she scolded me, saying they would “take care of it.” Another 30 minutes later, the same woman suddenly told me they couldn’t do the repair because my front and rear tires were different sizes. Only then did they check!nnBy that time, every other Canadian Tire was already closing, and I had no choice but to call another tow truck and have my car moved again. The woman apologized, but simply said there was nothing she could do.nnHonestly, this experience was beyond disappointing. The attitude, professionalism, and overall atmosphere of this location do not reflect the reputation of a major franchise like Canadian Tire. It’s a waste even to give one star — I wish there were a lower rating. I strongly recommend other drivers avoid this location, no matter how urgent your situation may be.

I brought my Mercedes CLA for an inspection appointment at 11 AM. Everything was fine until I saw one of their staff members moving my car from the garage. Not only was he unnecessarily revving the car while parking it out, but when he parked it, I clearly heard a crack.nnI immediately rushed over and found that my front lower spoiler was hitting the curb. When I pointed it out, the employee casually ignored the situation, went back into the car, moved it back, and walked away as if nothing had happened.nnWhen I brought it to the attention of the front desk, instead of acknowledging the damage, the staff completely avoided the issue. They kept asking if I had received an email, as if nothing had happened. No apology, no accountability, no respect for the customer. They rushed me to “just go pay” like it was business as usual.nnThis is not the service you expect from a brand that claims to represent Canadian values.nBecause of your employee’s negligence, my car now has visible damage and you acted like it was normal.nShameful!nnI trusted Canadian Tire, but after today, I will be reporting this everywhere I can.nTo whoever manages this store: I strongly suggest you review how your staff handles customer property. This is unacceptable and unprofessional.nnI have photo and video proof and am not letting this go.

I bought a Dyson vacuum from Canadian Tire because I trusted both the store and the brand. Unfortunately, the product broke after only a few months of normal use, and I am still paying monthly installments for it. I contacted both Dyson and Canadian Tire many times, shared all the photos, serial numbers, and receipts, but no one has provided a proper solution for over three months.nnThis situation is very stressful because my daughter has a dust allergy, and I bought this vacuum for her health. I am disappointed that neither the store nor the brand has taken responsibility so far. I hope Canadian Tire can take action and help customers who receive defective products.

I purchased the Permatex Vinyl and Leather Repair Kit, and I’m very disappointed. The product isn’t listed on their website, so I’m leaving my feedback here. It simply doesn’t work as advertised. A few color samples that you can get from dollar store was inside thr package with a plastic stick, low quality patch papers, and after days, the repair compound still hasn’t dried. The store didn’t carry the heat-gun version, but based on this experience, I doubt that one would perform any better.

Terrible Experience – Unprofessional and DishonestnnI rarely leave reviews, but my experience at this store was unacceptable. I came in to return a product that I never used, but was immediately met with rude and dismissive behavior. Instead of listening to my concerns, the staff accused me of using the item — which is absolutely false. The product was still in its original packaging and completely untouched.nnTo make things worse, the manager was shockingly inappropriate and immature. Rather than handling the situation professionally, they laughed and spoke over me, and made snide, sarcastic comments in front of other customers. It felt more like dealing with a high school bully than a store manager.nnThis kind of customer service is completely unacceptable. I left feeling disrespected, frustrated, and completely ignored. I went to a different location to get my full refund. I will never shop here again and strongly suggest others take their business elsewhere. There are plenty of other places that know how to treat their customers with basic decency and professionalism.