Budget Car & Truck Rental

I will never go back to this place. A few years back, they tried to get me to pay cash on the spot for some mark on the rear bumper that was there from before. When taking the car out, I even pointed out that mark and the guy said marks on the bumper like that are normal but on the way back when returning it was a different guy who had a different tone and told me I need to pay cash on the spot to settle or expect call from budget head office (I told him to let budget head office call me) If you are going to rent from this place, only rent during day light, make sure the vehicle is clean and not wet or dusty and take pictures of the whole exterior and tell them to write every single small scratch on the sheet before you sign.
7 years ago (06-12-2017)

Nice, clean car. Didn't have to wait long!
7 years ago (19-01-2018)

Who hired Syed Iqbal as the branch manager? Are you kidding me? I will not go to Budget any more. I just read many previous reviews critizing the poor customer services provided by Syed. I could not agree more. I must write a comment to let other people know about how Budget cheat on clients! I had 13 guests coming to town from overseas late September. I could not mess up with the car rentals. That was why I called Budget early July to inquire about a price for TWO suv’s. I was given the price of $2100.00 for 13-day rental of TWO vechicles. On the safe side, on July 10, I personally went to Bugget to make a formal reservation for TWO suv’s. Syed was serving me. I confirmed the price with Syed twice for TWO suv’s. The answer was still the same, $2100.00. I asked Syed for a hard copy for my reservation showing the price. He said everything was in his computer. No worries. In mid September, two weeks prior to my car rentals, I even sent an e-mail to Syed to confirm the reservation and price, my e-mail was totally ignored. Three days before the pickup, I made a phone call to Budget and talked to Darryl to confirm the price for TWO suv’s, yep, still $2100.00. The day had finally come. I went to pick up TWO suv’s at Budget. Darryl gave me TWO orders to sign with each one showing $2100.00. I was totally shocked and upset by being charged for $2100 PER suv. I asked for a price for TWO suv’s. Ridiculously, they indicated $2100.00 was for EACH suv ONLY ON THE DAY that I picked the suv’s up, not on July 10. Anyway, Darryl called Syed who was in another office at that moment. I requested to talk to Syed hopefully to resolve this problem. Unfortunately, SYED HAD NO CUSTOMER SERVICE SKILLS. HE WAS RUDE AND ARROGANT. He did NOT even try to help, but insulting his regular client. He clearly said it was the way he ran the business. I suspected he did it on purpose to scam people’s money on the day of pickup. Clients could not go any where else. If they were to tell me two and a half months ago of $2100 was “per vechicle”, I could had had easily gone to Budget’s competitors. Anyway, ended up Darryl hung up on Syed and was feeling sorry for what I was going through. He was willing to help me and gave me a price of $2600.00 for TWO suv’s. There was still an extra costs of $500.00, but Budget left me no other choices of going anywhere else in last minutes. I needed the suv’s To pick up my guests. I used to go to Budget for car rentals. But after dealing with Syed, sorry, Budget is now blacklisted by me and my friends. We do NOT want to deal with cheaters and rude people. Conclusion: Syed was a manager, but acted like a gangster by insulting and threatening people. Darryl was a very pleasant staff to deal with. He should be promoted to the position of manger! He had the right attitudes, at least.
7 years ago (23-10-2017)

Syed, the Manager was so helpful. I definitely will go back there when I need to rent a car or a truck again.
7 years ago (26-09-2017)

Office guy was 1hour and 15minutes to late to open the location. Phoned 2 Budget phone numbers and none of them could solve the waiting problem. All we could do was waiting. After 1.15 hours we had to pay an extra $ 50 because the car we ordered could not be rented out because it was just returned and not checked. No free upgrade. Next time I will pass budget rental cars.
7 years ago (13-06-2017)