TD Canada Trust

My account was a victim of fraud, I had replaced my Access cards, and the rep in customer service made a mistake by deactivating one of my older TD cards that has the Interact online option, and TD does not offer that card anymore. So I called this branch and spoke to their Branch Manager Linda, who was super polite, and said come over and I can try reactivating it, Before going there I did know that the chances of this happening was very slim, but I thought id still give it a shot, I went into the bank which is about 20 mins away from my house, and I had previous bad experience at the branch on port union road on many occasions, so I decided to give this branch a shot instead, Once i entered the place there were only 2 tellers, but that did not stop them from greeting each and every customer with a smile, and I noticed Linda was helping those two tellers with problems they had as well. I waited my turn then asked for Linda, who greeted me with a very nice welcoming smile, and said hey let me give it a shot, she did try fixing it, but the card could not be reactivated as I had a feeling it wouldn't she came back to me and apologized that she did try but it wouldn't let her, and I was totally fine with that just because I know she tried fixing it, and gave great customer service with a great smile and all the frustration i had with trying to get the problem solved went away and I walked out a happy customer just to the fact that we still have people with great customer service working. Good job Linda and team keep it up !
5 7 years ago (15-03-2018)

Service varies on the days. Quite convinient to take a bus from Scarborough Village via the 102, even though the ATM is a few minutes of a walk on the corner alongside Markham and Kingston Rd. Even though not usually busy, the branch is fine, even with the hours. Overall, this is acceptable.
3 7 years ago (18-11-2017)

Staff are great... The so few that are working. I'm not entirely sure how it's possible that anytime of the day that one passes by, literally a massive line up with 2 tellers.. At best. Shame - staff know the customers frustrations but can only work so fast
2 7 years ago (05-09-2017)

Staff are friendly, for the few that are working. Be ready for a long lineup and very slow work. Even after making an appointment with a manager, we came to find out that the person called in sick and no one bothered to let us know. 2 stars for the friendly staff, but this location is horribly organized.
2 7 years ago (12-09-2017)

This is worst TD bank service I ever experienced. There are no business counters, no senior service, only one counter is open.
1 7 years ago (14-11-2017)