Best Buy

I was greeted by the store greeter a very freindly hello and “ How can I help you? “ because the store is overwhelming and I looked lost. The greeter pointed me in the right direction and called for a staff member to meet me there. Great, now I feel like I can do this, as I am totally out of element here. A lovely young lady named Deanna. She was extremely knowledgeable about her department and what she was selling. She was polite, courteous, and respectful, to my questions. As I had many because I am Not up with the latest contraptions on there. Well as luck has it I got one that didn’t synchronize with my apparatus. It wasn’t me. So I had to return to the store # 959 was greeted once again by a very pleasant man who sent me off in the right direction. “Returns”. There I meet Aidan again, as he cash me out yesterday. He was genuinely concerned with my predicament. I was told to go and get another one and bring it back to him, and he would call some one from the department in the meantime. So I bought the new one to him and he tried to open the box. One on is going to steal that item it is in there like Fort Knox. Aidan got it open, and with the help from and very nice employee they got it working. I was ecstatic, I went in there with the item and the receipt no box or cord. Aidan was gracious enough to let me get a new one. He just took the cord he needed and gave me the rest and the new box. Aidan was courteous, well mannered, compassionate, personable, and accommodating. Aidan also was humorous which I found to be a very good way to relax while they were working on my device. Praying it was no my device that had the problem. Deanna and Aidan the greeter and the employee that helped get it working (sorry I didn’t get your name), to the delightful cashier Val. My whole experience was enjoyable, I appreciated all the service I got. I found the people I came in contact with to be the epitome of what a salesperson should be. You are lucky to have six such people working for you. Christine
7 years ago (23-03-2018)

Had a wonderful experience here today! I needed a new Mac Mini and had no idea how or if I was going to be able to connect it to an older and nearly obsolete monitor that I really wanted to use. The staff was extremely helpful and really knew what they were talking about (which is rare at big box retailers I've found). Best of all, rather than pressure me to buy a whole new monitor (as most other stores would do) they searched for an adapter for me. The adapter was only $20 and works perfectly! Overall, I found everyone at this Best Buy were really enjoying their job and had a really positive attitude. My hat goes off to the management at this location for putting together such a great team of people. This location should serve as a model for other Best Buys out there.
7 years ago (18-11-2017)

Review of customer Service I recently returned a defective dash camera that was purchased back in January of 2018. It was bought for our tractor trailers for the purposes of protecting our driver on the road against fraudulent claims. The camera was bought and sent to us form our Calgary division. Even though it was bough in January and out of province the Whitby store gladly helped me replace it. I would like to thank April in customer service for all her help. pros: great and fast customer service cons: none as of yet
7 years ago (07-03-2018)

The service is great and staff are friendly and knowledgeable. I purchased an IPad a few months ago and today a laptop. Prices are good and both purchases were sale priced. Geek Squad is a good investment. I have needed their assistance a couple of times and the staff were happy to help and patient when explaining things.
7 years ago (13-01-2018)

Very poor service. We ended up buying but would have seriously appreciated some help. We asked different people but got one line answers from each.
7 years ago (15-03-2018)