Factory Direct

First off I will NOT be returning to this store, My Husband and I were in looking around as we have never been before. During our time there we noticed the manager was very rude not only to customers but especially to her employees. I'm not sure if Blue shirt means management or seniority but whatever that girl was she was ignorant. We decided not to buy anything and just left. We ended up going to the Ajax store which was much friendlier and better maintained. You could hear her talking poorly about the employees even when she was in the back, I'm truly sorry to those who need to put up with that. RUDE RUDE RUDE... I will make sure to spread my thoughts on Factory Direct in Oshawa... When we got home we were just in utter disbelief that a company allows this. Absolutely unacceptable!
8 years ago (07-03-2018)

Extremely rude brunette staff member. Annoyed tone and bored facial expression Clearly new as she didn’t have a shirt yet. Made it seem like sweeping was more important. Asked her where the vacuum on sale was she pointed in a general area and stated an aisle number. Would give 0 stars if I could. Never want to return. Everyone else was pleasant and friendly. Note to management everyone else was nice. Except her.
8 years ago (18-03-2018)

Visited the store today! Amazing managers and staff members. Will definitely recommend as a one stop shop to my friends and family in the future. Spoke with Victoria and Brad today they were super friendly and happy to help with the concerns I had. The cashier was positive and friendly too. overall a great atmosphere to shop at
8 years ago (22-02-2018)

I decided to check out this store despite its bad google reviews. I went in today & despite the staff being visibly busy moving stuff they were more then welcome to help me out. Staff were very knowledgeable and extremely helpful I asked if they were moving the women in blue smiled and said they were getting the floors waxed and to excuse the mess and was very apologetic. I had a small conversation with her and another staff member about a tablet and they were more than happy to grab one from the back for me. I decided not to go with the chair but something else and the two ladys were extremely friendly and not visible annoyed by this. I will be returning once I get paid to get a tv and I hope the two ladys from today will be helping me as they were super friendly and nice.
8 years ago (18-03-2018)

Went into the store Monday March 12th I asked a female employee in a blue shirt about some phones, she was really unknowledgeable. She started getting frustrated about my questions. This made me feel unwelcome in the store and I will be shopping else where from now on!
8 years ago (15-03-2018)