Best Buy

One of the worst customer service experiences I’ve had.nnThe TV I purchased from Best Buy was broken when I set it up. I called on December 22nd to request an exchange, but they could not give me any confirmed exchange date. Because of this, I canceled the order and bought the same TV through Costco.ca instead — who delivered a working unit with no issues. Also when the delivery was made drove across my lawn to cause damage to my property.nnDespite the TV being defective, Best Buy originally wouldn’t pick it up until January 7th. After countless phone calls and hours wasted, I finally convinced them to pick it up on January 3rd when the same delivery company was already at my house.nnI was hung up on multiple times by customer service and repeatedly given conflicting information.nnOn January 2nd, I was told my refund would take 5–7 business days. Day 7 has now passed with no refund. Instead, I received an email saying it would now be another 3–5 days.nnBroken product, poor communication, excessive delays, and zero accountability. I would strongly recommend looking elsewhere before buying a large item from Best Buy.nnEdit: Your response is horrible. I have been on the phone with best buy for hours and hours only for calls to be disconnected. With that with no resolution on said phone calls.

The Worse customer service. Purchased a $90.00 game as a gift for Christmas. Went to customer service desk to verify console compatibility. Team member Fadzai verified with other team members, that yes it is compatible. Than I asked if it doesn't work then what ? She said you can bring it back for return or exchange. She said that confidently with no hesitation. So I took her professional word. Christmas comes game does not work. Took it back customer service looked at me and said games aren't returnable. I said you team member Fadzai told me I could and explained my situation since the staff member I was dealing with was not working. The team members than told me to cut my losses and sell it online. What kind of professional response is that ? 0 accountability. I asked discuss this with the manager. Manger in geek squad shirt came out and said no I can't return it. It policy and so on. I called him out and said so you don't train your staff about store policy or product compatibility no response other than you can sell the game yourself. Unbelievable. 0 accountability. DONT SHOP HERE IF YOU DO BECAREFUL. MAKE SURE YOU STUDY THERE POLICIES AND LOOK UP YOUR OWN PRODUCT INFORMATION. ALSO BEST BUY CORPORATE OFFERED 10% OFF ON ACCESSORIES ONLINE ONLY NOTHING OVER $100 FOR WASTIN MY MONEY AND TIME THATS THERE APOLOGY ! Best Buy try WORST BUY ! THEY JUST LOST A LOYAL CUSTOMER AND MORE !

This is not against the Lethbridge store but the online retailer.nAimed to buy a new PC for a pretty penny 3,000$ from a seller that they endorse. Only for my order to take 2 weeks to get any news about but also for the seller to lie about inventory and claim they sold out when I bought with 5 units left. Then my order was canceled by the seller with Best Buy having nothing else to say other then worthless sorry there is nothing we can do. In addition they are still holding my money so I can't get a PC anywhere else without over drafting.nCan't believe that they let any seller use them as a medium without vetting. Better to shop in store or better yet a local store.

I visited this location because my gift card wasn’t working correctly.nnMichael at customer service received my request, even though it was quite a bit for him to handle. He remained calm, patient, and did his best to help me.nnDealing with unhappy customers is never easy, and I wasn’t happy with the Best Buy gift card itself—it’s easy to buy but not always easy to use due to certain restrictions and fraud concerns.nnHowever, I was lucky that Michael helped me to the best of his ability. Because of his professionalism and dedication, I’m giving this location 5 stars, even though the situation itself wasn’t ideal.

Went to return a windows 11 USB, they said it wasn’t able to be returned as digital download. I made sure when buying to get USB and not digital specifically. talked to Microsoft as they suggested Microsoft confirmed Best Buy had to do it as USB. Talked to Best Buy support, they also confirmed they had to at store. Went to Best Buy return policy. It also! States they have to because it’s NOT A DIGITAL DOWNLOAD! And it’s sealed!