Banana Republic

I just got a chance to speak to duty manager today, David. While he is very helpful that he would provide corrective action on his staffs unacceptable behavior, that doesn’t stop me from leaving this review. Today, my brother get to experience a nasty question from this chinese male staff while making 2 item returns from my purchase saying “what is the reason for your return this time?” While i get it that it he always encounter my family members return items i purchase online, that doesnt give you the right to be nasty. First of all, i always make purchases to these group of stores for my self, my toddler my husband and my relatives. I make weekly purchase that i sometimes make 700-800cad worth of one time purchase. My intention of making a purchase is to keep the item hoping it does fit well however, sometimes, an item does look better in the picture than on yourself. Therefore you have no choice but to return them. No one would like to go through the process of getting charged and then wait for the returns to come back. So unfortunate that some ppl are so ignorant to react this way not knowing why returns has to be made. Totally unacceptable behavior. I hope this manager knows this staff needs to be educated how customers are to be treated. Its disappointing. I still intend to buy through banana rep online and when the time comes, i hope to make some returns myself and really hope to experience being treated sarcastically at this location at square one and i will make sure they know how i feel right on spot. Jhoanna Ciesek
7 years ago (02-02-2018)

Worst service ever by the blonde store manager! Twice burned! Go to sherway, they want your business and care for you to return.
8 years ago (22-12-2017)

Store is not tidy at all. Everything is mixed up and very difficult to find your size in this mess.
8 years ago (01-10-2017)

Never have enough stock or good sizes. I dont like shopping here!
8 years ago (12-08-2017)

Disclaimer: most purchases done online. I come here to exchange or return. They exhibit great service.
8 years ago (20-03-2017)