Andrew & Shelley's NOFRILLS Toronto

The item of the 4 items I purchased was discounted $1.50 to $4 but set up incorrectly with the higher price when scanned. I was directed to customer service to deal with it and the wait was so excessive I gave up, left $4 cash with the attendant and left the store. Store personnel should be allowed to correct small price discrepancies instead of your store punishing the customer who was over charged by making them wait. What ever the customer service person was doing, it had nothing to do with returns. She appeared to be reviewing a checklist with someone else and ignored me. I was not given an indication of the wait time to be served to correct your error. The CS manager then disappeared and I never saw her at her post again. The other person was still there.

If I could give a lower rating based on customer service I would. I just had a very poor experience with a flippant customer service person at this location.nnI tried to exchange a bag of potatoes that I bought last week and every one of them were green. She/they didn’t even make a note of which kind, or scanned them, nothing. She also didn’t care that there was a skid worth of those potatoes in the produce section that could potentially make people sick or cause an issue for the owners of the store. She/they told me if I didn’t have a receipt that they couldn’t help me. This person continued obnoxiously talking to her coworker and barely paid any attention to my daughter and I while we stood there asking for assistance and continued treating us like we weren’t even there.nnWhen I asked if she/they were going to do anything her/their reply was no. When I said I won’t be shopping here any more she said “that’s ok”. This person’s attitude made me so upset that I even cursed on the way out. I don’t expect a lot from No Frills but I didn’t expect to be treated disrespectfully like I was a nuisance for interrupting two co workers gossiping. I’ve never had a problem at any other No Frills for exchanging faulty or rotten product.

It's a very busy store but it is generally well managed. Unfortunately customers have been bringing dogs into the store and nothing is done - no, these are not service animals and on occasion were not even on leash. On my last visit, a large mix breed was even being fawned over by some of the staff while nearby customers were visibly uncomfortable. I love dogs but this is a recipe for disaster and breaks health code..

Thanks to Andrew and his staff,the church, where I volunteer, and which had just burned to the ground, we were able to have our monthly dinner for the homeless on June 16 . Andrew came forward when I came to the store, asking for a donation of bread, so we could make sandwiches. We had nothing. He immediately jumped in with his staff and gave me bread, a case of tuna and mayo. The instant generosity and kindness was evident. We are so grateful at St. Anne's for his contribution. Thank you.

I recently had a wonderful shopping experience. The prices were reasonable, offering great value for a wide selection of high-quality food items. The variety of food choices exceeded my expectations, providing ample options for all preferences and dietary needs.What truly stood out was the exceptional staff.nnTheir friendly and helpful demeanor made the shopping process enjoyable. Whether I had questions about product availability or needed assistance finding specific items, the staff members were quick to lend a hand with a smile.nnOverall, this store has become my go-to destination for groceries due to its nice prices, extensive food selections, and the outstanding service provided by the dedicated staff. I highly recommend it to anyone looking for a pleasant and efficient grocery shopping experience.

Directions to Andrew & Shelley's NOFRILLS Toronto with public transportation

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