Hertz

The 2 stars are for a reason - if I could give none or negative I would. Be careful with the pickup and delivery of your car. The do not operate 24 hours! They should start at 7am in the morning, but really start well after 8am. Even if your are a "Gold" member they do not have staff available. My carefully planned tight schedule vanished. Called to the 1-800 no one to help me. They gave me the airport number. Called and when I said no one is at the gold booth, their reply was "really", gave me two more numbers to call, which landed again at the same airport counters where no one was picking up. Horrible experience with Hertz. This is the first one, but it seams it has to do with Montreal Airport Crew. I had to rent from Thrifty. Something that should have been 5 minutes turned into a more than an hour wait and then rental process. Steve @ Thrifty did manage to calm me down. He was nice and got me a good car. Him I give him 5 stars for his work, but that is Thrifty.
7 years ago (13-10-2017)

Worse car company out there. As a frequent renter for business, I rented a car for a week and they tried blaming me on a dent that was already there. They charged me over $1100 and claim dept wouldn't return my calls. Not worth the trouble of doing business with them.
7 years ago (02-02-2018)

Returns made simple and easy. Thanks hertz I was able catch my flight.
7 years ago (31-12-2017)

Excellent and efficient service. I arrived to drop the car and was seen within a few minutes. The attendant checked the car over, issued me with my receipt and I was on my way. Very easy to find as well. Very pleased!
7 years ago (02-09-2017)

I have rented 3 times at this location. This is the worst experience in my 20 years of renting with Hertz. They charged me extra day when I returned a day early. They also charged me for a damage that they missed and I reported prior to the rental. Cars are also filthy. Also, they were an hour late showing up. And on and on. Even one star is too much.
7 years ago (27-10-2017)