Budget Car & Truck Rental

First impression was a disorganized counter with personnel seemingly arguing amongst themselves and going back & forth between computers & clients. Despite the pick up time being booked, we had to wait for an hour for our vehicle. No inspections conducted with us as apparently the vehicle was pre-inspected and had no issues. Get the car and immediately notice paint chipped by driver door handle & driver seat elevation adjustment lever is broken. Additionally, there was a harsh smell which we were told was the cleaning product. That smell was from smoking cannabis. Not impressed. No other vehicles available so had to live with it. I doubt we will be using Budget/Avis at this location again. Only reason for the star is the convenient location.

Excellent customer servicenThere was no line except for a single customer in front of usnnReceived a great Mercedes SUVnReturn was even easier.nnReminder that a short shuttle is provided, that was pretty packed

TIRES WITHOUT PROFIL -> ENDANGERING CUSTOMERS SAFETY!nThe car was not ready on time, but almost two hours later. The employee explained that there were no more rental cars available and that we would have to wait for the previous customer to return the car I had reserved.nThe terms and conditions were read out to me rather quickly and in an unclear manner, so I am not entirely sure what I had to sign for the rental car.nWhen I started the engine, a message appeared on the car's screen saying that there was no built-in navigation system, even though I had booked and paid for this as an extra when making the reservation. We were provided with a mini tablet to stick to the windscreen which did not seem to show all the roads or road closures, and which was very slow to respond. No one responded to my email to customer services regarding the tablet. Fortunately, an employee at another Budget location in Quebec kindly took the tablet back and printed me a new cost overview. Otherwise the car was clean and the lights, indicators and camera were working, it only had damage to the rear which was already known to the employees.nThen we set off for remote areas. Shortly afterwards, a warning message appeared, indicating that the tyres had insufficient pressure and that there was not enough windscreen washer fluid. An orange exclamation mark also lit up on the engine temperature gauge. We checked the tyre pressure at a petrol station and pumped up one of the front tyres. The petrol station attendant said it was nothing serious and that we could continue our journey.nNevertheless, the warning message kept appearing, so I took a closer look at the tires. The tread on the front right tire had completely worn away and the left tire was also in an illegal condition see photos. Once again, we did not receive a response to our email to customer services. We were not in a busy area to just drive to another Budget rental station. Today, in heavy rain, I couldn't drive faster than 50 km/h without the front wheels skidding badly. We felt very unsafe.nI pay extra for comprehensive insurance and a larger, more expensive car to feel safe. I stick to the speed limits and drive carefully, always take breaks after an around 2 hours drive. How can a rental company ENDANGER ITS CUSTOMERS' SAFETY like this?! Next time if there is even one, I will definitely not be so understanding at the pick-up and will insist on a car with safety features after a detailed check-up WITH an employee – after all, that's what I paid for!

Poor customer service. No car available.nnPaid more to get a compact SUV, the guy told me there is a wait time but don't know how long. I asked him why it's not available, he just said because everyone wants SUV. He offered a lower car with a take it or leave it attitude. Won't offer any refund for the difference. He totally doesn't care. Terrible customer service. I could hear another guy beside me having the same problem and telling the write an email to management.

If I had the option to give no star I would. Honestly please save yourself time especially if you are traveling with family. They have awful customer service. We had booked in advance for our vehicle pick up and our flight was delayed. We notified them they didn't help us out at all. There was another family as well and had the exact same situation like ours. We literally stood at the airport and nobody picked up our calls. We had to pay for Uber to get to our destination despite already having a reserved vehicle. When we called customer service in the morning one of them just hung up on us and told us to call the location instead while we had questions. When we called the location after several tries we got transferred to a customer service agent again. She was rude and denied reimbursement for the Uber and when we asked her to wait for a minute so we can just figure it out she said she will give us 20s to decide, like for real this is how awful the customer service is. Save yourself some stress when traveling.I recommend not booking through them, I canceled my reservation immediately. I would rather pay more for an Uber now and go with another car rental then these guys who treat there customers so poorly.nnThere is a reason they have a 2.9 rating, I should've paid attention to that prior to reservation. However, I have learned my lesson and will never book with them again. I will also share my experience with family and friends to save them from this stress while traveling.