Budget Car & Truck Rental

NEVER USE THIS COMPANY - YOU WILL BE EXTRA CHARGED I got the car at the airport and noticed that the gas was almost full, but not completely full (just on the full line). Sure enough as with any other rental company, I fill the tank and return it with gas above the full line, in other words, more than the time I got it. I returned it at 4am what is after hours and there was nobody there. I got the invoice and paid for the rental. A month later, I get charged for $50 saying that they filled the tank and it was 13 liter missing. So I explain to them and they asked me if I reported that the gas wasn't completely full when I picked up. Of course I did not report since I never did with any other agency and had never a problem. And them the agent tell me that if there was no proof, and that there was 13 liters missing from the tank, he could do nothing. how can a car run 20 km from the gas station to the drop off location with 13 liters? I rent cars frequently and never had this problem, and yes, it was my first and last time with budget. NEVER USE THIS COMPANY!!!!!
7 years ago (08-02-2018)

Good service when it’s not busy, decent rates but that’s where goes wrong! Do Not use drop off outside of business hours! They will scam you. I filled the tank to overflow and was still charged for fuel. A week later I dropped again at 5am using drop box and was billed for fuel again and a late plus 2 extra days! Avoid Budget/Avis at Montreal Airport
7 years ago (31-01-2018)

Appalling. Attempted to pick up a rental car yesterday and the level of service was horrendous. We've booked cars travelling through Europe and across North America and never had so many problems. Nick was incompetent and unhelpful. After struggling with him for 45 min, we gave up. Walked up to the Hertz desk and they had keys in our hands within 5 minutes. I will never book with Budget again.
7 years ago (23-12-2017)

I usually write positive experiences but this company is the worst rental company at the Trudeau airport. I have rented a car on two occasions and they overcharged me for a less than 30 minute delay upon returning the car. They once billed me a late fee and the second time charged me for an extra day. On both occasions, there was no one to assist me within business hours between 10pm to 11pm and they are very understaffed. I was penalized and noticed that they checked me in their system at 7:00am the next morning even though they closed at 1:00 am every day. I strongly recommend everyone to deal with any other company.
7 years ago (09-11-2017)

I was extremely satisfied with my Budget experience. There was no line at the check in counter; the service agent was efficient, knowledgeable and courteous (in French and English); the car (a Jetta) was exactly what I ordered (and pre paid); drop off was at 6am and the agent then was friendly and knowledgeable. The $350 deposit was back on my card within minutes! I'm really very impressed. I would recommend Budget to anyone and will rent from them again.
7 years ago (10-09-2017)