I want to preface this review by stating that the issue at hand lies mainly with Alamo/Enterprise as a corporation and not necessarily with the workers I was dealing with. I booked a single day car rental for my family and I to go to Niagara Falls and then drop the vehicle off at the Pearson airport when we flew out the next morning. in my online booking I stated our need for a car seat for our toddler, and called twice to confirm with Alamo that a car seat would be waiting for us at their downtown location when I went to pick it up. Upon arrival, of course the worker informs me that the only Alamo location with car seats in stock is at Pearson airport, and that no car rental service in downtown Toronto would have one for us. I definitely get why they keep the car seats centralized, I imagine 99% of families rent a car straight from the airport and return it there. Our situation was a bit different we did not need a car for our entire trip, hence only renting it for a day at the end. This is why I called twice to confirm it would be available at the downtown location and why I was incredibly frustrated to show up and have my suspicion confirmed that they wouldn't have it available for us. Credit to the beleaguered woman who was attempting to hunt one down for me, but Alamo put her in a situation where she could not be successful in helping a customer. Apparently she cannot directly phone the airport rental branch but can call any other branch in Toronto no problem. She also mentioned other parents have run into the same issue with renting cars from downtown Toronto, and have left frustrated and unable to get their vehicle as planned. Alamo has yet to do anything to remedy the situation for her as a worker or for us as customers. At the end of the day, I never attribute to malice what can adequately be explained by laziness/stupidity. I have to assume Alamo is simply too lazy to make a couple of quick tweaks to their website to prevent the issue from recurring or at minimum educating their call centre employees that car seats can only be rented at the airport. At the end of the day we didn't get our car, we didn't get to go check out Niagara, the family was disappointed and we were left scrambling to find a last minute ride to the airport the next morning. But hey, life goes on. The sad thing is, I don't think Alamo is an outlier. Every car rental company is a PITA to deal with, some slightly more or less than others, as one can easily see just by looking at Google reviews for every other company. I have no doubt we probably would have had the same issue at another company. Nevertheless, Alamo dropped the ball in such a way that I don't plan on ever using them again. I probably don't rent cars enough that Alamo cares even one iota about losing my business, nor do I think they'll even read this far down on my review. This is a drop in the bucket compared to all of the other negative reviews they receive and I don't expect them to do anything to improve their service going forward. TL;DR: If you have kids that need carseats, know in advance that you can only get them from Pearson airport, despite what Alamo and other car services may tell you on the phone.
Bad treatment at this location. We rented a Toyota RAV4 or similar and the guy want to sell us a story that a Mazda CX3 was simular. We were on our way to Niagara Falls and had not much time to discuss about this. So I got a VW Passat Sedan but we don't choose Alamo for rental anymore.
Such a generous rental car company that reserve a car for you even though they don’t have it. I booked a car 4 months ago and when I went there to pick it up they simply told me sorry we tried calling you but it didn’t go through coz I gave them a wrong number. I mean, at least give a good reason. In short, rent from them only when you don’t want to plan anything and just want to stay at home.
I rented a dodge charger, but i get a vw jetta. Its simular the Guy said. I feel cheated. It took 1 hour before we get the car. The GPS that came with the car don't work....
Ajaj P., Sr. Customer Assistance Rep. was super friendly, fast, professional. Car was in top condition.
One of the cheapest options in the city, but you get what you pay for in terms of customer service. They closed early before I arrived for my prearranged pickup time and almost made me miss my own wedding. At drop off, they quickly took my keys and told me they would email me a receipt but it still hasn't arrived.
Gave away a pre-paid car because we were delayed an hour and half. Rude, no apology and unable to find replacement. Avoid
Talk a big game about customer service, but when you do need something they don't really follow through. Make sure that they send you a receipt because this location is overcharging people. Dealt with 2 people assistant manager & area manager, Len and both were very unhelpful.
Great Service. Will definitely come back.
Poor customer service skills by a guy named by Josh. Does not care about buisness and how to help customers out during any type of circumstances. I hope he gets fired.