Thrifty Car Rental

If I was able to give this place more than 5 stars I would! The customer service is phenomenal and the staff are very considerate. I had to cancel a reservation last minute for a rental from another company that was giving me a hard time and found this location that not only provided me a great rate for a last minute rental but also provided me the greatest car to drive in the winter storms I faced on my journey. Thank you again for your kindness and help and ensuring that me and my friends made it to our destination and back safely! Get your rentals from here - they are honestly the greatest and treat everyone so well!

On pick up of my car Carlos and Seelan worked with me to ensure that I had exactly why I needed. They were personable and absolutely professional in making sure my car was ready and clean. On drop off. It was quick efficient and without hassle. Thanks Carlos and Seelan..see you in my next trip!

Not a reviewer by nature but had to comment on the exceptional service I received at Dollar/Thrifty on Carlton today. Was scheduled to pick up Monday but got shutdown by the blizzard..thought I'd have to rebook and reserve again but they remembered me and our previous conversation..excellent customer service new vehicle and ready when I arrived!! Can't give enough praise to this agency!!!

Cancelled last minute and ruined my holidays. Also asked for 1000$ deposit for an overnight rental. Very unprofessional and unreliable.

You will get a good car in reasonable rates. Owner is very helpful and guide you thoroughly.

Very disappointing! The online price was increased by $130 on arrival at the office. It is also then difficult to go elsewhere when you are a tourist and have a schedule to maintain. Very underhand service.

We needed a rental very last minute and they were able to accommodate our needs, even on such short notice. The service here is amazing and their vehicles are in such great condition. I will definitely continue to rent from here.

Great service and flexible with some last minute changes I had. Great team working well and very customer-orientated. Nice fleet of cars.

Terrible experience. I had rented my vehicle in Calgary and when I got to what I thought was the most convenient location for me, the location did not exist. After walking around, I found somebody in a little office who told me, that their location was not at Front Street. I did not find that location either and ended up driving to Pearson Airport. I called several times for directions and help but the communication was horrible

Kept me waiting 20mins at the door to pick up the vehicle they weren't even in the shop, would not answer the phone, mis quoted me by $30 for the day from $50, promised me a discount for the inconvenience, which they didn't give me. I was told I had until 4pm the next day to drop off the vehicle, when the shop in fact closed at noon, and they tried to charge me for the extra day. AVOID AT ALL COST. This is just a cheap and rude way to rip off customers for cheap profit. They don't even deserve one star