Zennkai Salon

Know before you buy anything from this store. Check out the photo of the item I purchased. There are no price tags. I go to the counter and it rang in at almost $70. I paid. I went back to check on the smaller package and it also did not have a price tag. I went to the counter and asked how much it costed. I wanted to exchange my puchase for the smaller version. This is when I was told they are not able to refund the purchase I made 5 minutes ago. They can only put it on a gift card. Then the lady says look at the sign small saying that you can only exchange. I have not left the store yet and the purchase was made 5 minutes ago. So letting you all know that there is no refund policy. Only exchange with the not so nice folks behind the counter.

Usually this place is a 5/5 for customer service. Not today. Four people standing at the front counter, no one smiled, asked us if we needed help or anything. The reception was chilly at best. Glad I don't have to back for awhile.

Terrible customer service! My appointment was for 12 noon and they rescheduled it for 12.30. Though I was already in the area, I accommodated their request. In the meanwhile I got a work call and though I was already in the mall, I was late for my appointment at 12.30 by 10 mins. They refused to do my service inspite of repeated requests. The lady at the counter was very curt and inconsiderate. Was really put off by that attitude and am never going back.

I've had my hair cut twice in the last year here mostly because I'm a mom of 3 kids and don't get high maintenance hair cuts, or regular trims and I found them very helpful and pleasing! They do a wonderful scalp massage while washing your hair, and they have fit me in on really short notice because: kids. Their receptionist is also really kind!

Haircut not so good, asked for proper hair thinning as my hair is super thick, and was very disappointed of next day results. Hairdresser asked if I want my hair straighten and I said no thanks, but she did it anyway, acting like I was in for a treat, my guess was to hide the fact that my hair was not thinned out properly, and that it would do thick again next day after wash. I was also told if my hair was still needing thinning after she styled it, she would cut some more but with the straight iron you can not tell if its still too thick, so I didn't know till next day, canceled my next appointment for hair dye for this reason, they lost a future customer for this bad mistake, I paid for it again to go somewhere else to get thinned out. I also was very disappointed with hair wash, not done to compare with other salons that charge this much, no proper massage.

Just wanted to warn everyone of the new stylist Alison Fisher. Alison used to own Shear Splendor Hair Boutique & Spa please feel free to look up this shut down business' reviews for ample stories like mine. Alison told everyone on her Facebook page of a great "one time offer" for a haircut that needed to be paid for in advance. Many people took her up on her offer and transferred a minimum of 80$ to her, only to find that when they came to make an appointment in the next few days she had packed up her shop and left. No warnings, no refunds. When I finally got a hold of Alison and explained to her that I am a poor student that needed a refund for a service I never received, she had me meet her at a dark gas station at about 10pm at night. She never showed up. The following few days I got rude phonecalls from her boyfriend and she would speak horrendously to my mother and father who she told me were not allowed to ever accompany me to get my money over the phone when they would politely just ask for my money back. I am not the only victim of Alison and just wanted to warn that she is a fraud and a scam artists- just check out her reviews she deletes any on her personal controlled accounts but you can find them on google/yelp/groupon etc. I still have yet to see my money, and neither have my friends who fell for the same scam. Don't get me wrong; this is not a reflection of Zennkai salon- just wanted to warn everyone of Alison Fisher to avoid this happening to anyone else.

The stylist changed the shape of my hairstyle and created unbalanced layers that I will have to grow out. Emphasis seems to be placed on the client look good walking out the door with no consideration for how that client is going to manage their hair going forward I went from low maintenance to high maintenance styling each morning and few 'good hair days'. Really? 10 minutes of cutting created way too much grief. I won't be going back.

Tia is the best at hair! If you want colour, go to her. I've been seeing her for 2 years and I won't go anywhere else.

Extremely friendly and welcoming! Annistasia was amazing. Not sure why this place only has a 3.7 rating, they for sure get a 5 star from me! I will be back.

Always my go to place to buy professional haircare products. Great deals and discounts which keeps me coming back everytime!

Directions to Zennkai Salon with public transportation

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