Tim Hortons

I'm getting tired of this store specifically…So much so that I'm actually done going there. EVERYTIME I've gone there, and I mean every time, there's now a communication problem, mainly during drive through.nnThe last time I went there before today, I had a guy in drive through screw up my order and then accuse me that my choice of English words were the reason for my incorrect order I received, basically, he tried to convince me it was my fault. I've majored in English, speak it fluently as an Indigenous Canadian , but an employee whose English wasn't strong tried convincing me that I was the problem?nnWild to me, honestly, and you literally can't make this up. I never got his name, and I regret not getting it, as I could have reported him directly. There's also some type of scam, or at least some type of plan where drive through employees charge you a larger amount for what you order, and if you catch it, again they convince “you” the customer, that you spoke incorrectly. I don't care about age/sex/and or religion, so this isn't about that, more so this is about explaining the situation with facts.nnI've tried to talk to a manager once in store, and guess what, he basically brushed me off, and looked at me like I am the problem. There's a few solid employees in drive through, but their schedules vary and are never the same week to week, so at this point I'm done with this store specifically. Best of luck with any future drive through orders. And good luck waiting 24-72 hours for a 3 dollar refund, it’s not worth the aggravation or the headaches.nnAnd lastly, this is important. Consider putting a light system, or get a cross walk and the end of your drive through. You legit have seniors leaving your store, and crossing across your drive through exit like children not looking both ways before crossing the road, or worse, getting off a school bus. I can’t tell you how many times people have almost gotten smoked by cars leaving the area. It’s a nasty blind spot. Yes whoever is driving is more responsible I suppose but there’s not much you can do if someone jumps in front of your car last second either.

2 crews here, morning crew rushing you through, guy at window handing the coffee through while trying to bay only got 2 hands and I hate being rushed. I arrive with app open and ready so not one of the slow people. Coffee usually doe snot have right amount of sugar. Evening team is great, polite professional accurate orders. I go through here 2 or three times a day.

Tim Hortons is my go-to spot! The coffee is consistently fresh and exactly what I need to start my day. I also have to shout out their amazing staff – always so efficient, friendly, and they manage to get my order right every single time, even during the morning rush. The convenience and value are unbeatable. Highly recommend!

The staff are always friendly and welcoming, and the service is quick even during busy hours. The coffee is always fresh, and I love their breakfast sandwiches and donuts. The restaurant is clean and has a nice, comfortable atmosphere. You can really see how the team works together efficiently — it makes every visit pleasant. Definitely one of my favorite spots for coffee and snacks

I really don’t like having to repeat myself, but it feels like we’re not being heard. I visit this location 4–5 times per week, and things used to be fine, but over the last month the quality has dropped a lot, at the drive like we are not speaking the same language, need to repeat myself and sometimes for 3 times...nnThe wraps are served cold, like they’re not even heated on the press for a second. There are no napkins unless we specifically ask for them. And overall, the presentation is definitely not up to Tim Hortons standards.nnI hope this feedback helps improve the service again, because I’m a very regular customer and I’d love to keep enjoying my visits.nnThank you.