Tim Hortons

I am writing to express my disappointment with the customer service at this location, which I believe stems from managerial decisions. I used to enjoy visiting, as there were some excellent staff members.nnDuring my last visit, I waited in line only to have a woman bud in front of me. When it was my turn, I informed Camille, the cashier, about the situation. Instead of addressing the issue, she rudely waved me away and instructed me to go to the next cashier, even though no one was there. This behavior is unacceptable; employees should politely correct such actions and ensure customers respect the line.nnDue to this experience, I will no longer be visiting this location—or any Tim Hortons, for that matter. It’s unfortunate, as I feel I can save my money when faced with such poor service.

I came to this location to pick up a two good to go order.nThe employees are very kind to help me.nTim Hortons needs to be reminded that when joining to the to-go the whole point is to get rid of surplus food instead of wasting it and throwing in the garbage. They shouldn't be limiting boxes of items.nIf it's day old and not a going to sell, put it in the box whether it be 7 or more!nThat's the whole point of the program.

They always have excuses and the items that you order is not available all the time. I live close by and whenever I go there and try to order something, I hear, “sorry not available now”. Horrible EXPERIENCE ALWAYS!

Went here picked up a turkey bacon club, a plain bagel with bacon and lettuce as well as 3 mango frozen lemonades with an oreo iced cap. The person who cashed me definitely misheard me as I was presented with 3 frozen lemonades instead of 3 mango ones. She then proceeded to tell me that I did not ask for the mango frozen lemonade despite having my family there during the order as they all had input of what they wanted. I did get the drinks corrected in the end but I did not like how it was handled. It was not customer service friendly nor was it polite to attempt to argue with someone about an error that could have simply be resolved.

I always buy lunch or coffee at this branch just because it is close to my work. Yesterday, when I went to but lunch, the crew messed up my order, first of all, I ordered cream of broccoli, but when I opened it it was CHICKEN NOODLE soup. I had to go back down and waste my time to return it. Then, they gave me my cream of broccoli at last, they even gave me the chicken noodle soup but I refuse because what for??? Unfortunately, when I opened my soup again it was lets say “not 3/4 full” or a little bit more half. LOL Did I pay less or half the price of the soup? HAHAHA Didn’t know there such a thing! The crew completely wasted my time.

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